Sales and Customer Service Manager

The Sales and Customer Service Manager is a strategic leadership role that combines sales oversight with data-driven market analysis to drive earning before interest and taxes (EBIT) growth across the Consumer Product Materials and Tire Materials portfolios. This position acts as a vital link between commercial strategy and operational execution, supporting chemical operations in Niagara Falls and Bayport. It’s not only focused on sales but also deeply involved in customer service, requiring a strong understanding of shipping and logistics—especially international processes. The role emphasizes optimizing customer engagement, demand planning, and market positioning.What You’ll DoDrive sales and customer engagement by overseeing the chemical sales portfolio, ensuring alignment with business goals and EBIT targets, and building strong customer relationships.Lead demand planning within the Sales and Operations Planning (SOP) process and support monthly sales execution from order entry through fulfillment.Collaborate cross-functionally with R&D, Manufacturing, Finance, Customer Service, Shipping, and Credit teams to ensure seamless service delivery and operational efficiency.Monitor market and competitive factors including chemical markets, energy trends, pricing, and supply to adjust strategies quickly and maximize pricing opportunities.Optimize financial performance by managing cash flow, inventory levels, and collection activities while analyzing external opportunities to meet P&L commitments.Develop new business opportunities through market research and maintain accurate forecasts for major contractual accounts to support growth and diversification.What We’re Looking For5 or more years of experience in Sales, Marketing, Purchasing, or Product Management.Engineering and/or Field Sales background – Desired.Successful track record with negotiations, supplier/customer relationships, management influence, and/or exceeding sales targets.What Will Set You ApartKnowledge of effective sales and marketing strategies.Excellent communication skills.Ability to interface with customers at all levels of their organization (Purchasing, Technical, Manufacturing, and Executive).Strong analytical, strategic, organizational, and problem-solving skills.Proficiency in SAP – Desired. Additional DetailsRelocation Available: No Sponsorship Available: No #LI-AV1$58,096.00 - $199,744.00yr or hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. You will also be eligible for a number of benefits, including medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts. You will receive more information on our Total Rewards if selected to interview.Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.