Manager, Acad Student Serv

About This Role: This position is the manager/supervisor of the Student Services unit within the Office of the Registrar and utilizes a teamwork approach to ensure that the Office is providing quality service while adhering to University policies and procedures. The student services unit is responsible for FERPA, transcripts, graduation, commencement, NCAA eligibility, major changes, enrollment transactions, and other academic record functions. Each of these tasks are vital to university stakeholders and timely completion of services by the unit is important to student success. This position assists with the resolution of complex issues related to students' academic permanent records and student services; coordinates daily tasks of the area; and serves as the primary liaison between the office and academic community. Assists the Assistant Registrar for Student Services in planning and implementing improvements to the area, both with business processes and technological enhancements.This position is also responsible for the planning of university commencement ceremonies, with the assistance of stakeholders throughout the university. As Chair of the Commencement Committee, this position is required to attend commencement ceremonies, each Spring and Fall semester in Manhattan and Salina, which occur on Friday and Saturday.Must have a desire to work within a high-pace work environment and have the ability to prioritize competing tasks when necessary. Successful candidates should possess experience within higher education, specifically working with a student information system and/or other educational technologies. Why Join Us: Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available Principles of Community. What You’ll Need to Succeed: Minimum Qualifications: Bachelor's Degree. This position may use an educational equivalency as determined relevant by a hiring manager. Three years of relevant experience. Preferred Qualifications: Master's DegreeHigher Education/post-secondary experience: one to three years progressively responsible experience in Enrollment Management (Admissions, Financial Aid, and Registrar) or experiences directly related area of expertise that interacts with the business processes handled by these offices.Strong analytical and problem-solving skills with the ability to work in a highly detailed work environment.Effective written and verbal communication skills, including an excellent command of the English language, grammar, and syntax.Knowledge of student records maintenance, registration/enrollment processes, degree and graduation processes, and verification procedures.Experience reviewing, implementing, or recommending changes to multiple policies and procedures, including university, state, and federal rules and regulations.Advanced knowledge of Student Information Systems platform(s) - i.e. PeopleSoft/Oracle, u.achieve/DARS, Imaging (Perceptive/ImageNow), National Student Clearinghouse, etc….Supervisory experience including but not limited to the direct supervision of staff, hiring decisions, pay and time card tracking, etc.…Ability to exercise independent judgment in evaluating situations, making decisions as well as grasp new techniques and updates to products/processes quickly. Experience working with diverse populations along with providing training and technical development, public speaking, presentations, customer service in higher education-related areas. Other Requirements: Applicants must be currently authorized to work in the United States at the time of employment.