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Technical Specialist I
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Carol Stream, United States Zones Full timeAs a Technical Specialist I, you will be responsible for assisting the Helpdesk Team in the day-to-day operations and performing technical duties. You will be required to log all customer issues, requests, and support activity into a ticketing system Technical, Specialist, Operations, Support, Manufacturing, Technology
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Technical Specialist I
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Carol Stream, United States Zones Full timeCompany Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, theres really only one: Zones First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT...
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Technical Specialist I
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Technical Specialist I
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Carol Stream, Illinois, United States Zones Full timeDescriptionCompany Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned...
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Technical Specialist I
3 weeks ago
Description Position at Zones LLC. Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.Position Overview:As a Technical Specialist I, you will be responsible for assisting the Helpdesk Team in the day-to-day operations and performing technical duties. You will be required to log all customer issues, requests, and support activity into a ticketing system. You will also be responsible for the ticket queues and team mailbox as part of rotating team assignments, as well as manage your workload to meet incident and request deadlines. In this role, you will need to follow proper procedure for problem escalation to cross-functional support teams and communicate effectively with team members to resolve customer issues. We will also need you to provide appropriate, timely and accurate communications to management, and be prepared to handle any special and ongoing tasks and projects as assigned.What you will do as the Technical Specialist I:Work all tickets assigned to youCommunicate efficiently and effectively with customers and team membersAssist the manager and Team Leads with projects and other outside work being assignedResolve incidents within established response timesProvide a positive experience for end users interaction with helpdesk team, services, and support productsProvide level 1 support using documentation and knowledge base articlesContribute to the development of the team’s knowledge base articlesWhat you will bring to the team:Bachelor’s degree preferred, or equivalent experienceWorking knowledge of fundamental operations of relevant software, hardware, and other equipment including Windows and Apple hardwareStrong oral and written communication skillsActive Directory supportMicrosoft Office applications (O365, teams) support experience in a corporate environmentMobile Device support experience including use of Intune, JAMF, SCCM, or other toolsTeam player with an excellent customer service skillsProblem analysis, problem-solving, adaptabilityGood planning and organizing with strong attention to detail#LI-SS2Qualified candidates can expect an hourly range of $22.00-$27.00Zones offers a comprehensive Benefits packageWhile we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you
