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Shift Supervisor
3 weeks ago
SUMMARY The Shift Coordinator improves Guest satisfaction through financial controls, operations, direction of Team Members, and compliance within the scope of an assigned shift. The Shift Coordinator has full accountability for restaurant operations during assigned shift when management is not present. This position operates under the direct management of the General Manager and helps lead the restaurant team. This position interacts with Team Members, restaurant management, outside vendors, members of the field operations team, and Guests. RESPONSIBILITIESResponsible for restaurant operations (labor, inventory variance, GUEST TRACK responses) during assigned shifts, including opening and closing restaurantProvides production direction to Team Members in a clear and concise waySets an example for Team Members by working hard to implement shift plan and ensure swift and smooth productionDelegates in a way that encourages teamwork during shift to ensure that the restaurant operations comply withCompany standardsMotivates Team Members to exceed Guest expectations with food and friendly service in clean surroundingsWorks with team to act on Guest feedback and resolve complaints in a timely, friendly and professional mannerDirects, trains and motivates Team Members during shift on each of the workstationsComplies with the requirements of government regulations, Burger King's Market Policy, food safety, Burger King's Security Policy, operations, and Burger King's policies and procedures relating to all activities in the restaurant during the shiftTakes initiative to immediately report violations of safety, sanitation, security, and other company policies to restaurant management and perform short-term solutionsMotivates Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team MembersCompletes checklists and procedures for cash reporting, inventory control, and scheduling during shiftMay perform essential functions and duties listed in the restaurant Team Member job descriptionFlexible to work evenings, weekends and holidays.Prompt and regular attendance on assigned shiftsMINIMUM QUALIFICATIONS:Must be at least eighteen (18) years of age*High school diploma or GEDCompletion of all Popeye's certification programsEnglish language preferredWillingness to travel preferredAs a Shift Supervisor, you'll be supported with the tools and training needed to succeed in our dynamic organization. The Shift Supervisor is responsible for restaurant operations during assigned shifts when management is not present.Qualifications Required to have strong customer service and communication skillsRequires you to have a High School diploma or equivalentReliable transportation and a flexible scheduleStand for up to 8 hours during a shift and be able to lift 30 to 50 poundsRequires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wristsPIa800e822ee43-30511-35018921
