ABA Therapy Operations Manager

House of Hearts Florida - Job Title: Operations ManagerLocation: 100% RemoteReports To: CEOCompensation: $65,000-80,000/year + health benefitsAbout HOUSE OF HEARTS ABAHOUSE OF HEARTS ABA is a mission-driven ABA therapy provider committed to delivering compassionate, high-quality care to children with autism. We are a growing organization serving families across multiple states, with ongoing expansion into new markets. Our team values integrity, responsiveness, and a deep commitment to client care — and we're looking for an Operations Manager who shares that vision.Position SummaryThe Operations Manager plays a critical leadership role, responsible for the seamless day-to-day operations of the organization across numerous states and multiple departments. This includes oversight of staffing, scheduling, intake, billing, and ensuring a responsive and client-centered experience throughout the care journey.This is a 100% remote position, ideal for a dynamic and self-motivated leader who thrives in a fast-paced, mission-driven environment. The Operations Manager will work closely with clinical, administrative, and billing teams to ensure that internal systems are aligned and efficient in supporting high-quality service delivery.Key ResponsibilitiesStaffing & SchedulingOversee the full staffing pipeline from onboarding to deploymentMatch behavior technicians (RBTs) with clients based on availability, location, and clinical fitMonitor coverage and address scheduling gaps or conflicts in real timeEnsure optimal staff utilization while maintaining high satisfaction for both clients and team membersClient Services OversightEnsure new clients are onboarded efficiently and service start timelines are metPartner with clinical leadership to ensure visibility into client progress and support needsMonitor service delivery for consistency with authorized careAddress operational barriers and client concerns swiftly and professionallyIntake & Onboarding OversightSupervise the intake team and manage the intake process from inquiry through service launchOversee benefit verification, authorization, and document collectionMaintain quick turnaround times to minimize delays in careRefine and optimize intake workflows for scalability and qualityBilling OversightOversee the billing team to ensure timely and accurate claims submissionMonitor claim trends, denials, and payment issues; coordinate timely resolutionsCollaborate with verification and authorization teams to avoid billing disruptionsMaintain oversight of quality control and accountability in the revenue cycleOperational LeadershipAct as the operational bridge across clinical, billing, and administrative functionsTrack and analyze KPIs related to efficiency, staffing, client conversion, and claim successDevelop, maintain, and enforce SOPs and workflows to ensure standardization and complianceIdentify inefficiencies and implement solutions to improve internal systems and client outcomesTeam & CultureBuild and support a culture of clarity, accountability, and mission alignmentMentor and lead team members in intake, scheduling, and billing functionsPromote seamless communication and collaboration across departmentsChampion a solutions-focused mindset and encourage proactive problem-solvingQualificationsMinimum 3 years of experience in healthcare operations, ABA, or a similar client-service fieldProven leadership experience overseeing cross-functional teams and workflowsExceptionally organized and process-driven, with strong follow-throughExcellent communication and problem-solving skillsProficient with Google Workspace, EHRs, CRMs, and scheduling systemsBachelor’s degree required; Master’s degree preferredWhat We Offer$110,000 annual salaryComprehensive health benefitsPaid time off and flexible holiday policy100% remote work environmentOpportunity for growth and advancement within a mission-driven, expanding organizationSupportive leadership and a collaborative, high-impact team culturePlease Note:All applications will be reviewed equally and fairly. Applicants who call the company phone line regarding their application will be automatically disqualified from consideration.We kindly ask that all communication take place through the application portal or email only. Thank you for understanding