Practice Innovation Lead

As a member of the KM and Innovation Department, the Practice Innovation Lead will anticipate, identify, and implement innovative legal technology solutions within the Firm. The Practice Innovation Lead will be responsible for tightly lacing an understanding of the practice of law with technology, knowledge management, business analysis, process improvement and project management. Ultimately, this role provides solutions that enhance the client experience.ESSENTIAL FUNCTIONS: Operational Excellence Monitor daily intake queue for the Practice Innovation and Legal Solutions Team (PILS) requests, ensuring timely response and resolution. Ensure project plans, task lists, and documentation are consistently updated and maintained on a daily and weekly basis (using Smartsheet or other designated tools). Proactively identify issues or bottlenecks and escalate to Team Leadership when necessary. As part of the ownership of projects, on a regular basis, track usage, adoption, and performance metrics of solutions/sites to evaluate impact and guide improvements. Actively participate in marketing innovation services by attending department and practice group meetings. Practice Support & Innovation Identify and address attorney pain points through technology and process improvements. Develop and maintain model documents, templates, checklists for practice innovation solutions. Work with team to develop training materials and assist with onboarding efforts to support adoption. Promote awareness and adoption of legal innovation tools and practices. Solution Development & Implementation Gather and prioritize solution requirements from attorneys and/or clients. Work with attorneys and clients to document requirements and build/refine practice innovation solutions. Design and build solutions using KM platforms (, SharePoint Online, PowerApps, and document automation tools). Provide ongoing support for deployed solutions and serve as a resource for troubleshooting and enhancements. Provide planned, ad hoc, and just-in-time training on KM tools. Innovation Tools & Solution Analysis Monitor legal tech trends and advise leadership on emerging tools and best practices. In conjunction with Team Leadership, conduct gap analyses and draft business cases for new technologies. In conjunction with Team Leadership, review, research, and analyze innovation tools under consideration for purchase. Provide criteria (, functionality) to analyze KM and innovation tools and make recommendations. Project Management & Reporting Support multiple projects simultaneously, ensuring timely delivery and high-quality outcomes. Prepare reports and presentations for KM leadership Professional & Client-Facing Responsibilities Display the highest level of professionalism and customer service/support.  Communicate complex technical concepts in a clear, accessible manner to legal professionals and clients. Represent the Practice Innovation & Legal Solutions team in meetings and presentations. ADDITIONAL FUNCTIONS: Participate in special projects as assigned. Substitute for other staff members as needed QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES): Education: Bachelor’s Degree, required. Practicing , Masters or equivalent experience with legal industry experience strongly preferred. Experience: 4-8 years in the legal industry Knowledge, Skills, & Abilities: Knowledge Strong understanding of KM, process improvement, legal project management Strong business analysis skills and the ability to analyze information and think systematically Passion for legal technology and technical platforms and their impact on the practice of law Understanding of user interface and user experience design Familiarity with multiple areas of law – both jurisdictional and topical Skills and Abilities General With minimal supervision, ability to exercise initiative and judgment to make decisions within the scope of their assigned authority. Ability to manage multiple, simultaneous and demanding deadlines Ability to work cooperatively with attorneys, admin departments and clients Intellectual curiosity and an uncompromising commitment to quality Accountability for completion of all aspect of projects from beginning to end including all follow-up. Demonstrated ability to adhere to the confidential nature of the legal environment Understanding of KM Teams and scope of projects Analysis/Technical Excellent problem solving and analytical skills Demonstrated ability to analyze issues and problems systematically, gather broad and balanced input, draw sound conclusions and translate conclusions into timely decisions and actions High proficiency in communicating complex concepts and their value in tangible, easily understood terms (technology and legal concepts) Advanced knowledge of all KM Tools in order to provide planned, ad hoc and just-in-time training (, ContractExpress, Neota, Gen AI and other tools) Communication Outstanding communication skills that enable clear, concise oral and written communication to all levels of the organization – including non-technical users, members of the KM Team, and management. Ability to liaise with non-technical users and translating their needs in to solutions. High level of customer service A strong team orientation and a professional attitude Ability to analyze and summarize findings in a concise manner and to package and format results accordingly KM Competencies Ability to service multiple locations and time zones Understanding of KM: Strong working knowledge of the services, goals and initiatives of the Department Act as an ambassador of the Department during regular interaction with attorneys and staff KM Resources & Repositories: Basic working knowledge of available resources and tools, including firm intranet to meet the information needs of the firm in the most cost effective and timely means possible. WORK ENVIRONMENT & PHYSICAL DEMANDS: This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL REQUIREMENTS Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties. VISUAL ACUITY Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. COMPENSATION & BENEFITS The salary range for this position applies to Atlantic City, Chicago, Denver, Las Vegas, Los Angeles, Minneapolis, Morristown, Princeton, San Francisco, Seattle, and Washington, The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. A reasonable estimate of the current range for this position is $100,000 to $120,000.