Fairfield Inn

Fairfield Inn & Suites Lafayette - PM Front Desk AgentJoin Our Team as a Front Desk Agent About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine. KEY SKILLS/RESPONSIBILITIES Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs. Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed. EDUCATION & EXPERIENCE High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan PROPERTY INFORMATION: The Fairfield Inn & Suites by Marriott Lafayette, IN promises a fusion of exceptional service and thoughtfully designed guest rooms. One of the hotels closest to Purdue University and Mackey Arena, we are near lots of things to do in Lafayette, Indiana. Indiana Beach, Subaru of Indiana Automotive and Caterpillar Lafayette are also just minutes away. Other than our choice location, guests will be welcomed with an array of quality amenities. They can begin their journey in our colorful lobby with places to settle in, gather or work. Or relax, and enjoy complimentary free Wi-Fi, on-site fitness center, indoor pool and more. Our guests won't leave hungry, our free hot breakfast will be waiting for them when they wake up. Everything from scrambled eggs and sausage to fresh fruit and yogurt are available daily. At the Fairfield Inn & Suites Lafayette, our guests are our #1 priority.Application deadline for Colorado positions:Compensation details: 15.25 Hourly WagePI56c5f93718cc-30511-39149995