Customer Support Specialist
1 day ago
As a Customer Support Specialist at Shift, you will play a vital role in ensuring our customers receive exceptional service and support for all their inquiries and needs related to our products. This multifaceted role will involve addressing customer inquiries, handling returns, coordinating product repairs, managing shipping logistics, and supporting B2B clients, among other responsibilities. Provide prompt and courteous assistance to customers via phone, email, and chat to resolve inquiries and issues. Maintain a deep understanding of Moonwalkers’ capabilities so that you can offer accurate information to customers. Assist B2B customers with order processing, product information, and account management. Manage and process returns, warranty claims, and repairs efficiently, ensuring customers are satisfied with the resolution. Collaborate with the logistics team to coordinate shipping, tracking, and delivery status for orders and warranty returns. Maintain clear and organized records of customer interactions and issues using our CRM system. Identify trends in customer inquiries and provide feedback to improve product design, documentation, and customer experience. Work closely with the Sales and Marketing teams to support marketing campaigns, promotions, and product launches. Provide ongoing feedback and recommendations to improve customer support processes and procedures. If you are passionate about helping people, have a strong customer service orientation, and want to be part of a company dedicated to making urban environments more accessible and sustainable, we encourage you to apply for the Customer Support Specialist role at Shift. Join us in shaping the future of urban mobilityRequirements High school diploma required; bachelor's degree in a related field preferred. 2+ years of customer support experience. Excellent communication skills, both written and verbal. Strong problem-solving abilities and a customer-centric approach to service. Familiarity with CRM software and ticketing systems. Detail-oriented, organized, and able to manage multiple tasks efficiently. Proficiency in Microsoft Office and Google Workspace tools. Desire to learn about and support our mission to make the world a more walkable place. Ability to work collaboratively within a team and independently when needed. Previous experience in the tech industry is a plus. Benefits Competitive salary. Health, dental, and vision insurance. 401(k) retirement plan. Flexible working hours. Opportunities for professional growth and development. A dynamic, inclusive, and innovative work environment.
-
Customer Support Specialist
2 weeks ago
Austin, TX, United States ExtendMyTeam Full timeAbout Our Client: Our client is NOT your typical software company. They're leading the digital transformation movement in IoT-related industries with an easy-to-use mapping platform used by thousands. An award-winning Austin "A-List" company, our client provides a Business to Business (B2B) Software-as-a-Service (SaaS) solution to professionals in the...
-
Customer Support Specialist
5 days ago
Austin, TX, United States ExtendMyTeam Full timeAbout Our Client: Our client is NOT your typical software company. They're leading the digital transformation movement in IoT-related industries with an easy-to-use mapping platform used by thousands. An award-winning Austin "A-List" company, our client provides a Business to Business (B2B) Software-as-a-Service (SaaS) solution to professionals in the...
-
Customer Support Specialist
2 weeks ago
Austin, TX, United States ExtendMyTeam Full timeAbout Our Client: Our client is NOT your typical software company. They're leading the digital transformation movement in IoT-related industries with an easy-to-use mapping platform used by thousands. An award-winning Austin "A-List" company, our client provides a Business to Business (B2B) Software-as-a-Service (SaaS) solution to professionals in the...
-
Customer Support Specialist
3 days ago
Austin, TX, United States ExtendMyTeam Full timeAbout Our Client: Our client is NOT your typical software company. They're leading the digital transformation movement in IoT-related industries with an easy-to-use mapping platform used by thousands. An award-winning Austin "A-List" company, our client provides a Business to Business (B2B) Software-as-a-Service (SaaS) solution to professionals in the...
-
Customer Support Specialist
1 week ago
Austin, Texas, United States Shift Robotics Full time $36,000 - $54,000 per yearAs a Customer Support Specialist at Shift, you will play a vital role in ensuring our customers receive exceptional service and support for all their inquiries and needs related to our products. This multifaceted role will involve addressing customer inquiries, handling returns, coordinating product repairs, managing shipping logistics, and supporting B2B...
-
Customer Support Specialist
1 week ago
Austin, United States SkillBridge Academy Full timeJob DescriptionWe are looking for a Customer Support Specialist who will serve as a reliable and professional point of contact for our students and clients. This role involves providing timely assistance, resolving inquiries with clarity and confidence, and ensuring a smooth and positive experience for every individual who interacts with SkillBridge Academy....
-
PayPal Customer Support Specialist
4 days ago
Austin, United States TradeJobsWorkforce Full timeJoin our growing team as a PayPal Customer Support Specialist to assist customers with account inquiries and payment issues. Work with your team to maintain efficiency and high standards. Deliver outstanding service to customers and colleagues. Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for...
-
PayPal Customer Support Specialist
2 weeks ago
Austin, TX, United States TradeJobsWorkforce Full timeTake the next step as our new PayPal Customer Support Specialist to perform daily responsibilities with dedication. Provide excellent interactions with customers and colleagues. Stay adaptable in a dynamic, fast-paced environment. Perks include competitive pay, flexible schedules, hands-on training, a collaborative workplace, and room for career growth.
-
PayPal Customer Support Specialist
2 weeks ago
Austin, TX, United States TradeJobsWorkforce Full timeTake the next step as our new PayPal Customer Support Specialist to perform daily responsibilities with dedication. Provide excellent interactions with customers and colleagues. Stay adaptable in a dynamic, fast-paced environment. Perks include competitive pay, flexible schedules, hands-on training, a collaborative workplace, and room for career growth.
-
PayPal Customer Support Specialist
2 weeks ago
Austin, TX, United States TradeJobsWorkforce Full timeTake the next step as our new PayPal Customer Support Specialist to perform daily responsibilities with dedication. Provide excellent interactions with customers and colleagues. Stay adaptable in a dynamic, fast-paced environment. Perks include competitive pay, flexible schedules, hands-on training, a collaborative workplace, and room for career growth.
