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Strategic Account Manager
2 weeks ago
Job Details
Strategic Account Manager
Job Overview
The Strategic Account Manager will be responsible for the retention and expansion of existing key accounts by leveraging our comprehensive hauling solutions for the professional grade (Pro Grade) trailer market. This will be accomplished by building strong relationships with key accounts, providing insight and solutions to help customers grow their business. Partner with internal cross functional teams to ensure a "best in class" customer experience. The Strategic Accounts Manager will also identify and develop sales strategies to secure profitable, new customer growth for major accounts across a multi-state territory.
Job Responsibilities
Work directly with assigned strategic accounts to ensure exceptional customer experience, ensuring growth of brand positioning within these strategic accounts. Service accounts by providing technical assistance, monitoring customer activity and inventory movement, evaluating our position relative to the overall business, and establishing a professional rapport with customers. Execute effective in person market reviews by providing industry trends, sales techniques, application of products, and brand value proposition in various markets. Secure major new business based upon targeted markets. Promoting changes in products and value propositions by evaluating results and competitive developments; assisting with determining the cost effectiveness of implementing new products and product price points. Train customers on our products, their use and competitive features and functions within the marketplace. Leverage CRM & Business Intelligence management tools to assess the effectiveness of sales activities. Work with cross functional teams to ensure growth and customer experience goals are achieved. Monitor accurate Monthly, Quarterly and Annual Sales performance to targets by defined book of business. Plan and executes well defined travel schedule that is aligned with sales targets and goals. Additional duties, as necessary.Competencies
Build Relationships Sales and Goal Driven Product and Industry Expertise Strategic Thinker Communication Self-Motivated Operate AutonomouslyKey Accountabilities
Sales and Market Share growth Business Goal Attainment Customer retention Customer Pipeline Management New Account Acquisition Customer Experience Representation of the business brands Execution of Value Propositions and PromotionsEducation – Experience Required
Detail orientated, customer focus, information seeking, willingness to learn, enjoy fast paced team environment. Excellent communication and interpersonal skills with aptitude for building strong client relationships. Preferred outside sales and account management experience in a B2B environment. Strong negotiation skills with a problem-solving attitude Proficient with Microsoft Office Bachelor's Degree in Business or related field 10+ years of sales experience 5+ years of equipment experience Ability to travel 80% with frequent overnight stays.Physical Demands
Talk and hear, read, write understand and communicate by telephone. The employee is frequently required to use hands for typing, 10-key operation, telephone dialing. Regular use of hands for feeling, grasping, or manipulating objects, tools, or controls. Occasional using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. Specific vision abilities required for this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to sit, stand, walk, occasionally required to climb, or balance, and stoop, kneel, crouch or crawl, move over uneven surfaces. Employee may occasionally have to lift items up to 50lbs.