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Field Service Technician
2 weeks ago
ChampionX has an immediate opening for an Installation Technician located in Carlsbad, NM. This is your opportunity to join a growing company offering a competitive base pay and benefits.What’s in it For You:The ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our bestThrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvementThe chance to Improve Lives in our community with regular outreach and volunteerism opportunitiesThe chance to join a learning and problem-solving cultureComprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company paid life and disability insurance, health savings account with company provided funds, paid vacation & personal time and so much moreWhat You Will Do:Attends and presents in daily morning operations meetingPerforms moderately complex customer support activities, including installations, routine repairs and maintenance of chemical injection pumps and accessories.Assembles different parts of manufactured products using hand tools, power tools, machines, and equipment.Inspects all materials, components, subassemblies, etc. to assure they meet the accepted quality standards.Reads and follows work instructions, work orders, production drawings and sample assemblies, or receives verbal instructions regarding duties to be performed.Processes and submits customer service transactions such as service tickets accurately.Provides accurate and timely information regarding availability of in-stock items.Answers basic inquiries from customers providing basic technical product and applications support.Refers customers to local sales representative for further sales & service requestsDrives a company vehicle and makes deliveries to customer locationsMay support field sales activitiesObtains signatures for deliveries made, as required.Works alone and/or under general supervisionDevelops good working relationships with customers through frequent and professional written and verbal communication.Communicates professionally & effectively with customers when delivering both good and bad information.Knows and complies with all safety policies and procedures.Works unconventional hours and potentially weekends to provide our required level of service on occasion.Attends work in predictable and regular mannerPosition Details:Candidate must reside in Carlsbad, NM or surrounding areasWork week and shift: Monday through Friday from 7AM to 4:30PM, some overtime and weekend work may occasionally be requiredCompensation package offered: Competitive hourly rate and eligibility for quarterly bonusNew hire training provided by local personnelMay travel by air to headquarters locations in Houston, TXMust have valid US driver licenseMust have acceptable driving record (MVR)Must have DOT medical certificationMinimum Qualifications:High School Diploma or GED.Vocational/Technical training or certification, or equivalent experience.2 years of assembly, installations, repair of chemical injection pumps or similar products and;2 years of experience performing moderately complex installations independently2 years of experience in strong customer service relations, including the ability to explain and trainBasic knowledge of industrial safety, proper hand and power tool use, and other motorized material movement equipmentMotor vehicle records must meet the standards for the company vehicle driving policyMust meet DOT physical requirements and trainingAble to lift at least 40lbsProficient in MS Outlook and ExcelHigh mechanical aptitude.High accuracy in data entry.Strong interpersonal skills to effectively interact with customers and various levels of management.Excellent time management and prioritization skills with a high level of persistency in meeting delivery schedules.Basic analytical and problem-solving skills.Must be able to travel daily away from the shop up to 90% of the timeSpeak, read and write English fluentlyFollow all safety policies and company-wide safety requirementsPredictably and regularly attend work and be punctualImmigration sponsorship not offered for this rolePhysical Demands:Role is deemed safety-sensitive and may be subject to employer or customer drug testing. Minimal crawling, climbing stairs, balancing, using a keyboard, and dialing less than 10%. Occasional bending, crouching, kneeling, squatting, climbing ladders, lifting up to 40lbs, reaching, twisting, stretching, pushing, pulling, standing, writing, and speaking between 11% - 33%. Frequent handling (grasping, holding, turning, working with hands), fingering (picking, pinching, fine manipulation), sitting, walking, and driving between 33% - 66%. Constant seeing and hearing greater than 66%.Preferred Qualifications:Vocational/Technical training or certification5 years of experience in oil and gas field installation of chemical injection pumps or similar products5 years performing moderately complex installations independently5 years of experience in strong customer service relations; including the ability to explain and trainHigh level of analytical and problem-solving skillsOur Commitment to Diversity and InclusionAt ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
