Director, Account Management, Growth + Retention

About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.About the roleWe are looking for a pragmatic, growth-minded Account Management & Sales Director with a proven track record of success to lead our remote US-based Account Management team. As a Director of Account Management, you will coach and develop Account Managers in our HR Services vertical, across three customer segments. You will staff and lead the teams to meet company objectives for growth, margin, customer adoption, and customer retention. You will be responsible for defining, managing & executing key lifecycle events for customers across all segments within the channel. What you will doBuild strong account management teams that consistently meet and exceed quotaDefine and manage key customer lifecycle events across SMB, Mid-Market and Enterprise segments within the channel, and track outcomesProvide leadership and direction to a high-performance team – including hiring, training, and pace settingDevelop specific and targeted goals and quotas to expand and accelerate revenue opportunitiesCreate, monitor and manage key performance metricsFind innovative and creative ways to improve and increase performanceImplement best practices to support consistent and consultative sales and client success processesDevelop and refine an effective go-to-market strategy as we expand geographic and language coverageTake an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things doneWhat you will need5+ years of experience scaling and managing a client-facing sales or account management team in a fast-paced environmentExperience managing managers for at least 3+ yearsExperience as a top-performing account manager or sales executiveProven track record of team quota-attainment via new product sales and upgrades (license expansion sales are not likely relevant)Proven leadership skills, people management skillsGreat with numbers including strong analytical skillsHighly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the companyEager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quicklyHighly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and smallHigh integrity individual who’s enthusiastic about building a great company for the long termCourage to challenge the status quo when logic and reason require it. See something broken? Fix itAdditional InformationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.This role will receive a competitive salary + benefits + equity. This role is a 60/40 base/commission split. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.*Commission is not guaranteed The pay range for this role is:270,000 - 300,000 USD per year(ALL TIERS OTE)PIa4c78bf1388e-30511-38410256