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Customer Service Representative
2 weeks ago
We prioritize the consumer experience in the same way the hospitality industry does. As a Customer Service Representative, you will play a key role in supporting local communities by offering products and services that enhance brand awareness and foster community engagement for our clients. You will be at the forefront of delivering exceptional customer experiences—whether it's providing quick answers, offering compassionate product consultations, or resolving issues with professionalism and a positive attitude. Your commitment to hospitality will ensure that every customer interaction goes beyond average and becomes exceptional.
The primary focus of the Customer Service Representative is to not only meet and exceed company sales goals but also to nurture long-term relationships with our client's customers. This role provides the opportunity to make a tangible impact by offering personalized and professional customer interactions that align with the core values of hospitality.
Customer Service Representative Responsibilities:
- Understand the client's offerings to effectively explain services, answer customer inquiries, and ensure clients receive the products they genuinely need.
- Maintain accurate records of customer interactions, processed orders, and service schedules.
- Take initiative to address challenges and demonstrate a "can-do" mindset when faced with difficult or high-pressure situations.
- Maintain a professional, positive demeanor, exemplifying trustworthiness and hospitality in every customer interaction.
- Oversee and support a team of Junior Customer Service Representatives, ensuring consistent service excellence.
Customer Service Representative Qualifications:
- Minimum of a high school diploma.
- At least one year of experience in customer service or hospitality, including retail or restaurant roles.
- Ability to learn, apply, and communicate product or service knowledge effectively.
- Commitment to ongoing training and development to enhance hospitality skills and improve the customer experience.
- Strong ability to identify and resolve customer issues effectively.
- Outgoing personality with a genuine passion for helping others and fostering positive relationships.
- Excellent verbal and written communication skills.
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