Field Service Engineer

5 days ago


united states Electronic Theatre Controls Full time

Are you ready to jump in and tackle challenges head-on? We're looking for a dynamic and adaptable individual as our next Field Service Engineer . This position is ideal for someone who thrives in fast-paced, ever-changing environments, and with the ability to quickly address site issues. This role will require frequent travel, so you must be someone who enjoys a bit of adventure and can hit the ground running.

Representative Responsibilities:

• Energizes/repairs ETC systems and equipment at customer sites:

• Ensures timely arrival to customer site through project management, department scheduler, and site contacts. Provides site management of ETC scope of work

• Evaluates and programs equipment at customers' venue, within ETC scope of work, to ensure the correct equipment is installed and is working as designed and specified.

• Performs effective end-user and technician training.

• Ensures factory personnel receive completed turn-on report, corrected drawings, expense reports, and other paperwork as deemed necessary.

• Provides 24-hour customer support:

• By means of a company supplied cell phone and laptop.

• Exceeds customer expectations for service and responsiveness.

• Represents the interests of ETC through a positive and customer focused attitude.

• Ensures repairs are made within the time frame agreed upon by ETC and its customers.

• Informs ETC and its customers of progress in a timely manner.

• Completes follow-up documentation.

• Trains internal personnel, external technicians, and customers on the proper use of ETC products:

• The engineer will stay current on all of ETC's equipment, including installation and repair procedures.

• The engineer will be trained on all of ETC's equipment in order to serve as a trainer to ETC's customers.

• Ensures training workshops have adequate preparation.

• Ensures training attendees are educated on ETC products and processes.

• Performs hardware and software upgrades:

• Performs specified upgrade to meet customer requirements.

• Completes follow-up documentation.

• Establishes and maintains relations with ETC dealers, reps, contract technicians, consultants, contractors, and end users.

• Employee travel:

• This position is a field position requiring up to 90% of work occurring outside of an ETC office.

• This position requires occasional work in the evenings and weekends.

• Other duties as assigned

• Complete special projects and requests in a timely and positive fashion.

Minimum Qualifications:

• Technical Bachelor's Degree or 8 years professional experience in increasingly responsible positions in the related discipline.

• All levels of previous job-related experience will be considered.

• Demonstrated ability to work independently and perform multiple tasks without general supervision.

• Theatrical lighting experience.

• Customer service experience.

• Experience with mains voltage and 3 phase electricity.

• Moving light programming experience and/or experience in architectural lighting systems installation is preferred.

• Strong knowledge of entertainment lighting systems.

• Knowledge of high-powered electrical, digital and analog control systems.

• Excellent communications and interpersonal skills.

• Excellent organizational and problem-solving skills.

• Excellent customer service skills.

• Strong degree of flexibility and independence.

• Computer skills.

• Able to use hand tools, power tools, and electronic test tools.

• Able to travel extensively.

• Must maintain an acceptable driving record and valid license.

• Ability to work weekend and evenings as required.

• Ability to work within a construction site.

• Able to lift up to 65 pounds.



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