Audio Visual Support Technician

3 days ago

Scott AFB, United States Chameleon Full time

Audio Visual Support Technician Location: Scott AFB The Position :Chameleon Integrated Services is currently looking for an AV/Move/LRA Support Technician  to support one of our federal clients at Scott AFB This position requires a Secret security clearance with Top-Secret eligibility   Overview: This position will support the Audio Video, Move, and LRA duties at DISA Global. The AV/Move/LRA support team will support the IT team's initiative to maintain a high level of system availability. They will work tickets that are escalated to their group. They provide a quality customer experience, vulnerability mitigation and documentation, network security investigations/forensics, biweekly Change Advisory Board participation, attend weekly teleconferences, incident escalation, and tracking trouble tickets via GTMS and/or ITSM. Skills & Abilities: Knowledge of Window Server 2008/2012/2016 Knowledge of Windows 10 support & technical troubleshooting skills Knowledge of all Microsoft Office 2010 / 2013 applications Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes Ability to follow & enforce established processes and security guidelines and effectively communicate them to users Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users Candidate must be reliable, on-time and able to complete tasks by target dates Maintain a professional work ethic & demeanor Excellent organization & time management skills Candidate must be self-motivated, driven to learn with a focus on continuous improvement Lift 50+ pounds of equipment Responsibilities: Provides input to deliverables as required Provision user's accounts. Provide Alt Token and SIPR Token LRA support. Work with Global Service Desk to resolve/solution and track open service tickets Enter, retrieve, forward, edit, and close service tickets using BMC ITSM Remedy v9.1 Provide Level-2/3 support and troubleshooting to resolve issues. Provide end user desk setups (cube moves) Provide Command Level AV support (run DCS and GVS meetings) Have the ability to configure, manage, and administer nuances of M365 Teams and the integration of M365 Teams as a primary source of organizational collaboration. Responsible for completing room setup for these meeting/conferences/town hall meetings/training classes. Setup shall include configuring and testing all A/V aspects of the event (phones, VTC, audio, network connectivity, etc.). Furniture moves (tables, chairs, podiums, risers, etc.) On-site hours for this job are 0600-1530, Monday through Friday. On-call hours are 1601-0559, Monday through Friday, as well as on-call 24 hours per day during weekends and holidays. Certs Required: A+ or Network + (preferred) Security+ Clearance: Secret Clearance with Top-Secret eligibility

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