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Criminal Record Processing Agent
2 weeks ago
Criminal Record Processing AgentSummary / ObjectiveThe Criminal Record Processing Agent is responsible for aggregating and verifying criminal, personal, and identifiable information about job applicants to complete background checks in compliance with applicable regulations. This role ensures timely and accurate reporting by processing data from field researchers, databases, and other sources.The position includes two primary functions: Processor: Executes background check orders per client specifications, identifying and compiling all relevant records. Receiver: Reviews and integrates information returned from field researchers into final reports in accordance with FCRA and state regulations.Core Responsibilities Follow established internal procedures to collect and process criminal and personal data for background checks. Manage incoming reports in the TazWorks system by:o Dispatching county criminal and civil searches to field researchers.o Filtering searches based on address history.o Extracting relevant criminal record information from database searches. Complete daily tasks assigned by the Processing Supervisor. Collaborate with Client Services to address client-specific processing needs and provide accurate information for inquiries. Adhere to client preferences to ensure reports are processed promptly and accurately. Achieve and maintain performance standards:o Within 60 days of hire: Average 5+ Reports Per Hour (RPH).o After 60 days: Maintain a monthly average of 6+ RPH. Ensure quality by maintaining an error rate of less than 1% of total processed reports.About isolvedisolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit .isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit for more information regarding our incredible culture and focus on our employee experience. Visit for a comprehensive list of our employee total rewards offerings.Job Posted by ApplicantPro
