Property Field Claims Supervisor

Overview Mutual of Enumclaw was founded in 1898 by local farmers who wanted to look out for each other. That spirit continues to define our company culture. We are committed to cultivating and preserving a culture of inclusion and connectedness. Our employees are proud of our thoughtful approach to insurance, and it shows. In February 2023, for the eleventh year in a row, we were recognized as one of Washington’s 100 Best Companies to Work For by Seattle Business magazine (based on a survey of our employees). Mutual of Enumclaw works exclusively with local independent agents to offer insurance products for individuals, families, farms, and businesses. We currently operate in Washington, Oregon, Idaho, Utah, Arizona, Montana and Wyoming. The Property Claims Supervisor reports to a Claims Manager and is responsible for managing a team of adjusters that are focused on providing world-class service to our customers at every available opportunity. Location: This position will work remotely. The candidate must be able to work during our core Pacific Standard Time (PST) business hours and must have high speed internet (internet speed test required). Hiring Range: $100,585 - $112,096 * Salary Range:  $100,585 - $125,765 *The hiring range represents Mutual of Enumclaw’s current hiring pay scale for this role. Mutual of Enumclaw reserves the right to modify or update this range any time. Exact compensation may vary based on skills and experience. Compensation is only one part of our entire total rewards package. To see some of the benefits and perks we offer, please . Responsibilities Supervisory Responsibilities: Provide guidance and direction to Claims Adjusters, Claim Adjuster IIs, and Sr. Claims Adjusters to achieve and sustain department and company goals/initiatives. Assess and supervise a team’s daily operations to achieve and sustain department and company goals/initiatives. Provide technical guidance to team members on personal/commercial and farm property claims; grant settlement authority. Interact with customers, agents, and claims teams to facilitate accurate, prompt claims resolution. Oversee and direct claim file quality. Select, manage and develop team talent; develop and maintain succession plans. Administer expense budgets; balance team workload and staffing to meet customers’ needs. Assess and manage employee performance, including personnel administration. Duties/Responsibilities: Collaborate as a member of the Claims Management Team responsible for operational, planning, and execution to produce desired results. Support the delivery of Ethical, Responsive, Personal, and Efficient claim service. Collaborate with independent service providers to effect prompt and accurate resolution of property and catastrophe claims. Analyze, evaluate, and implement claim operational efficiencies and workflows; collaborate with others, as needed. Develop and nurture business relationships with policyholders, agents, and MOE Claims Team to facilitate accurate, prompt claims resolution. Other duties as assigned. Qualifications Required Skills/Abilities: Strong interpersonal and verbal/written communication skills. Excellent customer service skills. Strong leadership skills. Ability to prioritize work and delegate as appropriate. Ability to successfully operate at a very high level in a fast-paced, and sometimes stressful, claims environment. Excellent organizational skills and attention to detail. Education and Experience: 5+ years of insurance experience with an emphasis on property claims. Management experience is preferred. Bachelor’s degree required or equivalent business/industry experience. Insurance industry designation(s)/ certification(s) preferred. Demonstrated proficiency with Microsoft Office products and claims-related software, including Xactimate and Xactanalysis. Familiarity with structural construction/building practices and principles. Working knowledge of business analytics, reporting, and root cause analysis/. Knowledge of personal, commercial, and farm insurance policies. Knowledge of regulatory and legal environments. Familiarity with structural construction/building practices and principles. Demonstrated proficiency in the assessment of claims coverage, reserving protocol, and evaluation. Physical Requirements: Prolonged periods of sitting at a desk and working at a computer, including video conferencing. Ability to travel and meet with claim staff in field claims environments.