Lead Fleet Client Services Specialist

3 days ago

South Bend, United States Dickinson Fleet Services Full time

Fleet Services by Cox Automotive keeps your fleet moving Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country.  FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering selects services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, CAMFS provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.  FSCA, the largest independent fleet maintenance company in the country, is currently hiring Lead Fleet Client Services Specialist to join our Purchasing team to support future growth of the Company. If you are looking for a new place to call home, we would love to talk to you Duties & Responsibilities: ·Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician ·Timely and accurate documentation and notation in all FSCA systems regarding each customer contact ·Providing excellent customer service for all internal and external customer calls ·Be professional and establish positive customer rapport ·Obtain customers’ approval for all repairs and services to be performed ·Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business ·Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience ·Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician ·Continuously develop and improve company capabilities in Dispatching and Service Scheduling ·Help keep up with quality SA ·Keep up with inbox responses across the market. ·Guide and lead other coordinators ·Help with training and onboarding. Additional duties and special projects as assigned Requirements High School Diploma/GED and 7 years’ experience in a related field. The right candidate could also have a different combination, such as any level of degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; or 9 years’ experience in a related field ·Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners. ·Excellent organizational skills and the ability to balance a variety of tasks. ·Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer) ·Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful. ·Ability to work independently and collaboratively within a team environment. ·Excellent problem-solving skills ·Highly organized with exceptional follow-through abilities

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