Parking Staff Member

Position Title:Parking Staff MemberPosition Type:RegularHiring Range:$25.05 - $27.55 per hour; Compensation will be based on education, experience, skills relevant to the role and internal equity. Pay Frequency:HourlyA.POSITION PURPOSEAbout Parking and Transportation ServicesAs part of the Division of Student Life, Parking and Transportation Services (P&TS) collaborates with departments across campus to support a diverse and inclusive Santa Clara University (SCU) community in a manner that fosters safety and belonging, and that encourages student learning and success. P&TS staff are collaborative partners in implementing SCU’s Jesuit commitment to cura personalis with all members of our community, particularly with regard to the holistic formation of our students.A. POSITION PURPOSEUnder the leadership and supervision of the P&TS Shift Supervisor, the Parking Staff Member enforces parking rules and regulations, interacts with SCU community and guests regarding enforcement issues, addresses inquiries and concerns via email, phone and in person and performs related duties as assigned.This position is responsible for routine parking enforcement functions, such as issuing parking citations and patrolling parking lots and structures. Parking Staff Members are expected to become increasingly knowledgeable of department policies and procedures pertaining to the campus and parking enforcement and to carry out assignments with increasing autonomy and accountability. Candidates must demonstrate skill sets in working as part of a diverse team, establishing and maintaining cooperative working relationships with SCU constituents and external customers, and demonstrate a strong commitment to cultural, gender, racial, and other aspects of diversity; ethics and integrity. Candidates must also exemplify a strong understanding of and commitment to community-oriented service and safety.B.ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.1. Enforces parking rules and regulations, patrols parking lots on foot, bicycle or electric utility vehicle, identifies parking enforcement violations and determines, writes and/or issues citations or warnings in accordance with the University's rules and regulations in conjunction with the Memorandum of Understanding (MOU) with the City of Santa Clara Police Department.2. Interacts extensively with SCU faculty, staff, students and the public on an ongoing basis; receives, listens to and skillfully handles parking inquiries and complaints; educates the public regarding parking permit requirements and citations; responds to questions and concerns or refers complaints and requests to supervisor or other departments as warranted.3. Requests supervisor’s assistance, guidance and/or intervention as needed and provides clear, concise documentation and explanation; as necessary.4. Inspects parking lots and parking garages and places work orders for items needing repair. Identifies curb repainting, restripe, reseal and signage needs and recommends resolutions to their supervisor. Ensures bicycles and electric utility vehicles and/or golf carts are driven and cleaned on a routine basis. Routinely inspects Electric Vehicle Charging Stations (EVCS) and pay stations to ensure they are up and running for community members.5. Ensures enforcement equipment, bicycles and electric utility vehicles/golf carts are in working order and notifies supervisor immediately if equipment is malfunctioning, damaged or requires service. Provides set up, tear down and day of assistance with campus events including but not limited to events of university importance (i.e. Commencement, Grand Reunion, Preview Weekend, etc). Support may include setting up parking equipment, blocking parking stalls, traffic control, etc.6. Parking Staff Members engage in cross-training with office staff members and are responsible for answering emails in the delegated transportation inbox. They are also responsible for reviewing and providing feedback on departmental documents and reports.7. Parking Staff Members are active participants in weekly team meetings and one on one meetings with supervisors.8. Parking Staff Members alternate shifts at the main entrance kiosk, answering questions both verbally and in writing. They are also responsible for directing/managing traffic from this location.9. Assists Campus Safety Services with any incident reports related to parking and transportation services such as incidents related to towed vehicles, bicycle theft, property damage in surface lots and parking garages, and vehicle assists.10. Assist with vehicle storage inspections as needed.11. May assist and coordinate with Campus Safety Services, the fire department or other law enforcement or public safety agencies as necessary.12. Other duties as assigned.C. PROVIDES WORK DIRECTION N/AD. QUALIFICATIONSThe items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment. As a condition of employment, an employee must successfully complete a background investigation including a criminal history assessment once a contingent offer has been extended in accordance with all federal, state, and local laws.High School Diploma or GED required; AA/AS preferred1+ years of customer service related experience preferredValid California driver’s license requiredAbility to obtain PC-832 P.O.S.T. certification by the end of their 6-month probationary periodAbility to maintain a working knowledge and understanding of SCU’s parking rules and regulations.Ability to interpret, apply, explain and enforce parking rules and regulations daily; exercise sound judgment within established guidelines and supervisory direction; analyze situations and determine appropriate course of action; prepare clear and concise correspondence; establish and maintain effective working relationships with staff, public and other governmental agencies; communicate effectively both orally and in writing; prepare and maintain clear, concise and accurate documentation.Demonstrate excellent oral and written communication skills.Team-oriented individual with a willingness to take initiative and get things doneAbility to exercise sound judgment, common sense and the ability to maintain confidentiality.E. PHYSICAL & MENTAL DEMANDSThe physical and mental demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities.Physical Demands:While performing the duties of this position, the employee is frequently required to sit and stand; walk or ride a bicycle long distances; drive an electric utility vehicle; talk and hear, both in person, over the radio or by phone; use hands to operate equipment; engage in repetitive movements of hands and wrists; reach with hands and arms; stoop, bend, kneel and crouch and occasionally lift or move up to fifty pounds.Mental Demands:While performing the duties of this position, the incumbent is regularly required to use written and oral communication skills; analyze and problem-solve; use basic math; observe people and situations; read and interpret data, information and instruments; learn and apply new skills; work with constant interruptions; and interact with the public, some of whom may be dissatisfied, quarrelsome and/or abusive.F. WORK ENVIRONMENTEmployees will work in outdoor weather conditions in or near moving and/or heavy traffic. The daily work environment involves some exposure to loud or prolonged noise levels, sun, wind, rain, frost and hazards or physical risks, which require following basic safety precautions.