ServiceNow Enterprise/Platform Architect

JOB DESCRIPTION Req ID: 345280 We are currently seeking a ServiceNow Enterprise/Platform Architect - Remote US Position NTT DATA is seeking a ServiceNow Enterprise/Platform Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.Key Responsibilities:Advisory & Strategic Consulting:Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.Develop platform roadmaps aligned with business goals and technical priorities.Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.ITAM - Software Asset Management / Hardware Asset ManagementITOM – Discovery, Event Management, Service MappingDesign and implement governance models, KPIs, and process improvement frameworks.Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.Technical Implementation & Platform ExpertiseConfigure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset ManagementPerform health scans, technical debt analysis, and platform scalability assessments.Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).Ensure platform conformance to best practices and licensing strategies.Proposal & SOW DevelopmentCollaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.Estimate effort, define scope, and align deliverables with client expectations and budget constraints.Support pricing strategies and resource planning for advisory and implementation phases.Qualifications:10+ years of hands-on ServiceNow experience across multiple modules.10+ years of advisory consulting and technical delivery experience.10+ years of ServiceNow architecture, scripting, workflows, and integrations.5+ years experience in proposal writing, SOW creation, and client presentations.10+ years of experience leading client workshops and translate business processes into technical solutions.Required ServiceNow Certifications:CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL FoundationPreferred experienceExcellent communication and stakeholder engagement skills.Preferred – PMP, Prince2 or equivalentWhy Join Us:Be part of a high-impact team driving digital transformation across industries.Work with top-tier clients and cutting-edge ServiceNow solutions.Collaborate with experts in advisory, architecture, and delivery.#LI-NorthAmericaAbout NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at