Director, Commercial

Job DescriptionAt Zendesk, we turn every customer interaction into a meaningful connection, powered by world-class AI, data, and the latest cloud technologies. As a global SaaS innovator shaping the future of customer experience (CX), we are redefining how leading brands engage, support, and exceed their customers’ expectations.We are seeking an exceptional, visionary Director of Commercial Sales with a relentless drive for results, a passion for technology, and the ability to develop both people and process at scale. In this role, you’ll lead our hybrid team of Commercial and Territory Sales Account Executives across Spanish-speaking LATAM and the Caribbean, accelerating growth, expanding market presence, and elevating regional performance.This is a rare opportunity for a strategic, tech-forward leader who thrives in fast-paced, competitive environments and is passionate about AI-driven selling. If you’re ready to unlock the next level of performance and shape Zendesk’s regional growth story, we’d love to meet you.What You’ll Lead & DeliverStrategic Growth: Shape and execute a high velocity sales strategy that expands Zendesk’s market share and accelerates ARR growth across Spanish-speaking LATAM and the Caribbean.Tech & AI-powered Sales Excellence: Harness the latest AI capabilities and cutting-edge sales technology (Salesforce, Outreach, Clari, Gong, etc.) to optimize team performance, pipeline velocity, and customer engagement.Core Team Leadership: Recruit, mentor, and lead a diverse, high performing hybrid team, with a primary focus on Commercial Sales. While also driving results within the Territory Sales team dedicated to hunting and developing new business across untapped markets.Operational Rigor: Set and exceed aggressive sales targets, forecast with precision, and rigorously manage sales pipelines. Embed best practices such as MEDDPICC and utilize AI analytics to drive excellence across processes and outcomes.Complex Sales & Partnerships: Lead your teams through sophisticated, multi-product, and multi-stakeholder deals. Maintain executive relationships with top accounts and operate as a trusted strategic partner in the region.Cross-Functional Collaboration: Partner closely with Marketing, Customer Success, Solutions Engineering, and Product teams to ensure a unified, best-in-class go-to-market strategy.Market Insights & Representation: Stay ahead of industry trends, deliver quarterly business reviews, and provide regular insights and strategic updates to Zendesk executive leadership.​What You Bring:  10+ years in B2B/Enterprise SaaS sales, including 5+ years in commercial sales management. Demonstrated success leading high performing sales teams in fast-paced, competitive environments. SaaS industry experience with top CX/CRM brands (such as Salesforce, ServiceNow, Genesys) strongly preferred.Consistent track record of exceeding sales targets; President’s Club or equivalent recognition is a plus. Demonstrated proficiency navigating complex, multi-stakeholder sales cycles and value-based selling methodologies.Mastery of AI-powered and cloud sales tools (Salesforce CRM, Outreach, Clari, Gong, etc.) and ability to leverage analytics for coaching, strategy, and business growth.Talent magnet and people developer. Skilled in building, inspiring, and retaining world-class, diverse sales teams. Possesses a coaching mindset and a passion for professional development at all levels.Executive-level presence, with the ability to establish trust with C-suite customers and internal leadership alike. Clear, motivating, and persuasive in both Spanish and English; Portuguese is a strong plus.Entrepreneurial, innovative, resilient, and customer-obsessed; thrives in environments of rapid change and high stakes.Willing and able to travel ​Why Zendesk?At Zendesk, you’ll do the best work of your career in a culture that celebrates innovation, velocity, and real impact. You will have the opportunity to shape and grow a critical market, leveraging best-in-class technology and collaborating with some of the brightest minds in SaaS. We offer competitive compensation, equity, and benefits and the chance to leave your mark on the future of CX and AI-driven customer engagement in LATAM.Join us and build something extraordinary.Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).