Assistant Store Manager
2 weeks ago
Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.Full Job Description The Assistant Store Manager is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.ESSENTIAL DUTIES & RESPONSIBILITIES:Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experienceMaintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rushAssist the Store Manager in onboarding and training new team membersDevelop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performanceProactively seek opportunities to increase individual and team salesUnderstand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent mannerEnsure team members follow all health, safety, and sanitation guidelinesServe as a keyholder, following all opening and closing proceduresDemonstrate punctuality, dependability, and adaptabilityAssist Store Manager with administrative duties as requestedQUALIFICATIONSPassion for peopleWillingness to master brand recipes and techniquesEnergetic, fast-paced, flexible work styleAbility to work cooperatively and in a team environmentAbility to teach others and communicate effectivelyStrong problem-solving skills and attention to detailDesire to take on a leadership roll in a growing companyJob Types: Full-time, Part-timeBenefits:Employee discountFlexible schedulePaid time offExperience level:2 yearsShift:Day shiftMorning shiftWeekly day range:Monday to FridayWeekend availabilityAbility to commute/relocate:O'Fallon, IL 62269: Reliably commute or planning to relocate before starting work (Required)Experience:Customer service: 1 year (Preferred)Work Location: One locationPI8530f5d97ac7-30511-35010490
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