Service Delivery Director

1 day ago

Dallas, United States Black Box Full time

Role description • Responsible for continuity, renewal, and profitability of all accounts within a vertical, with a strong focus on delivery governance and operational efficiency  • Lead and manage all Account Delivery Managers (ADMs) and act as the single point of accountability for delivery performance across the assigned verticals  Key responsibilities  • Drive delivery execution and governance across all accounts within the vertical  • Review and track delivery performance across accounts to ensure project-level SLAs, budgets, and timelines are consistently met  • Govern end-to-end delivery lifecycle for accounts via ADMs; intervene on escalations, delivery risks, and margin deviation issues  • Monitor delivery dashboards and red accounts; ensure corrective actions are driven by ADMs with support from PMs and horizontal teams  • Track realization of project margins and support ADMs in delivery planning to minimize variance vs. forecast  • Ensure capacity planning, resource readiness, and fulfillment execution in coordination with ADMs, staffing and workforce transformation and Horizontal Delivery heads  • Drive vertical-level reporting and forecasting cadence for gross margin, invoicing, and delivery progress; sharing inputs with senior leadership ( COO, Vertical Heads Drive customer satisfaction and delivery excellence across all accounts in the vertical  • Directly engage with strategic delivery-facing clients to reinforce trust, address complex issues, and deepen account-level partnerships  • Support ADMs in expanding delivery footprint within accounts through quality-led trust building and proactive stakeholder engagement  • Monitor CSAT scores across accounts and drive structured improvement plans with delivery and sales teams Drive governance across accounts and ensure vertical-level delivery oversight  • Oversee account-level governance activities and cadence led by ADMs (including QBRs, MBRs); ensure escalation trends, SLA breaches, and delivery risks are addressed  • Review invoicing, margin realization, and fulfillment metrics under vertical delivery governance; coordinate with Sales and Delivery Ops for timely resolution and collections Support vertical-level planning, growth, and strategic delivery initiatives  • Identify vertical-level delivery trends, capability gaps, and client needs to inform pursuit strategy, solutioning alignment, and renewal planning across accounts  • Provide delivery inputs for new opportunities, expansions, and upsell/cross-sell initiatives; ensure ADMs are aligned on delivery feasibility and fulfillment readiness during pursuits  • Drive workforce planning, quality improvements, and capability building initiatives in coordination with Delivery Ops and Horizontal Delivery heads  Key Interfaces  • Work closely with ADMs for delivery oversight, issue resolution, and reviews  • Partner with Vertical Sales Head & AMs for vertical-level strategy, client alignment & growth opportunities  • Align with Horizontal Heads and staffing and workforce transformation for capacity planning, fulfillment and skill readiness  • Work with COO, GSO & Vertical Sales Head to track deal pipeline & facilitate demand mgmt.  • Coordinate with HR & Horizontal Heads on vertical-specific capability-building initiatives  Key Metrics  KPIs  • Gross Margin %  • Invoiced Revenue  • Client satisfaction (CSAT score)  • Cost overruns - Negative margin acc.  KRAs  • Delivery Quality scores (SLA compliance, COQ, COPQ) % On-time delivery  • % Variance in GM forecast vs actual

  • Director of IT Service Delivery

    2 weeks ago

    Dallas, United States HKS, Inc. Full time

    Join to apply for the Director of IT Service Delivery role at HKS, Inc.Join to apply for the Director of IT Service Delivery role at HKS, Inc.OverviewResponsible for leading the global IT Service Delivery and Help Desk operations, playing a critical role in shaping and executing the broader IT strategy. Oversees the design, implementation, and ongoing...

  • Director of IT Service Delivery

    2 weeks ago

    Dallas, Texas, United States Trova Full time $120,000 - $180,000 per year

    Director of IT Service DeliveryOverview:Responsible for leading the global IT Service Delivery and Help Desk operations, playing a critical role in shaping, and executing the broader IT strategy. Oversee the design, implementation, and ongoing management of end-user services to ensure that employees operate with optimal efficiency, reliability, and security....

  • Director, Data

    4 weeks ago

    Dallas, United States Oncor Electric Delivery Full time

    Director, Data Join to apply for the Director, Data role at Oncor Electric Delivery About Us Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries)...

  • Delivery Director

    4 weeks ago

    Dallas, United States Kinaxis Full time

    About KinaxisElevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.In 1984, we started out as a team of three...

  • Delivery Associate

    2 weeks ago

    Dallas, TX, United States Knight Delivery Full time

    !!MUST BE 21 AND OLDER WITH VALID DRIVER'S LICENSE TO PROCEED!! Knight Delivery is an Amazon Delivery Service Partner looking for enthusiastic and energetic team players to deliver Amazon packages. Delivery Driver Associates strive to get every Amazon order to the customer's door on-time. We offer seasonal position with possible full-time opportunity....

  • Delivery Associate

    4 days ago

    Dallas, TX, United States Knight Delivery Full time

    !!MUST BE 21 AND OLDER WITH VALID DRIVER'S LICENSE TO PROCEED!! Knight Delivery is an Amazon Delivery Service Partner looking for enthusiastic and energetic team players to deliver Amazon packages. Delivery Driver Associates strive to get every Amazon order to the customer's door on-time. We offer seasonal position with possible full-time opportunity....

  • Delivery Associate

    2 weeks ago

    Dallas, TX, United States Knight Delivery Full time

    !!MUST BE 21 AND OLDER WITH VALID DRIVER'S LICENSE TO PROCEED!! Knight Delivery is an Amazon Delivery Service Partner looking for enthusiastic and energetic team players to deliver Amazon packages. Delivery Driver Associates strive to get every Amazon order to the customer's door on-time. We offer seasonal position with possible full-time opportunity....

  • Delivery Associate

    2 weeks ago

    Dallas, TX, United States Knight Delivery Full time

    !!MUST BE 21 AND OLDER WITH VALID DRIVER'S LICENSE TO PROCEED!! Knight Delivery is an Amazon Delivery Service Partner looking for enthusiastic and energetic team players to deliver Amazon packages. Delivery Driver Associates strive to get every Amazon order to the customer's door on-time. We offer seasonal position with possible full-time opportunity....

  • Delivery Associate

    15 hours ago

    Dallas, TX, United States Knight Delivery Full time

    !!MUST BE 21 AND OLDER WITH VALID DRIVER'S LICENSE TO PROCEED!! Knight Delivery is an Amazon Delivery Service Partner looking for enthusiastic and energetic team players to deliver Amazon packages. Delivery Driver Associates strive to get every Amazon order to the customer's door on-time. We offer seasonal position with possible full-time opportunity....

  • Director of Transplant Services

    2 weeks ago

    Dallas, United States LanceSoft, Inc. Full time

    Title: Director of Transplant Services Job Type: Full time Permanent Shift: Days - 8 AM to 5 PM Salary: $61 to $103 an Hour (Depends on the years of experience) + Full-time Benefits Job Summary: The Director of Transplant Services contribute to achieving our client's goals as it pertains to the assigned program priority. Assist in identifying the required...