Veterinary Client Service Representative

Description Veterinary Client Service Representative  Metropolitan Animal Emergency and Specialty CenterRockville, Maryland   Full-Time Metropolitan Animal Emergency and Specialty Center , a Thrive Pet Healthcare Partner, is looking for a Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community.At Metropolitan Animal Emergency and Specialty Center, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.Experience & Skills Requirements:  2+ years experience in a veterinary setting required  Ability to work overnights, weekends and holidays requiredEnjoys connecting with people and has exemplary customer service skills  Believes that attention to detail matters Wants to learn and accepts feedback openly Has excellent communication skills, both oral and written  Possesses a sense of calm, even in the chaos  Demonstrates dependability and ethical decision making  Is not afraid of challenges and has determination to work through obstacles  Can work well within a team of diverse individuals, showing compassion and empathy   Primary Job Responsibilities:  Responsible for ensuring excellent customer service is provided to our clients.Answer and prioritize incoming phone callsMonitor client flow from check-in through dischargeProvide excellent customer service to our referring veterinarians and their staff by assisting with   their needs and those of their clients. Records managementAudit client and patient electronic records for completeness and accuracy of information.  Process payment transactionsAssist with client educationRelay accurate and complete information from clients to veterinarians and other team membersWork closely with team members to build comradery, cooperation and respect  About the HospitalMetropolitan Animal Emergency and Specialty Center is the Greater Washington Metropolitan area’s pet care answer 24 hours a day, 7 days a week, 365 days a year. We combine the passionate care you are accustomed to from your primary care veterinarian with the precision and effectiveness of emergency veterinary care requires.We have been successfully and compassionately operating since 1976. As one of the oldest and best known 24-hour emergency animal hospitals in the country, we are a part of the community and share in its history.Rest assured, we are on stand by for you and your pet, around the clock. Whether it is emergency veterinary services your pet needs or post-incident monitoring and care, the staff at Metropolitan Emergency & Specialty Center has dedicated itself to bringing the wag back to your dog’s tail and the purr back to your cat’s meow.We combine the passionate care you’re accustomed to from your primary care veterinarian with the precision and effectiveness that emergency veterinary care requires in emergency, diagnostic, surgical, and specialized intensive care services.   We are open:  24/7 Serving: Twinbrook, Rockville Town Square, Rockshire, Woodley Gardens, Westmore, Lincoln Park, West End Park, New Mark Commons    Compensation negotiable based on credentials and experience with an hourly pay rate starting at $19 - $23/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.   About ThriveVet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.  We believe that supporting our people is the key to helping pets thrive through every stage of life. Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.  We look forward to hearing from you, apply today