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Part Time

3 weeks ago

Fort Worth, United States OneMain Financial Full time

Customer Service Specialist (Part Time)As a Customer Service Specialist, you will join a team that is quality driven. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service on a daily basis.In the RoleThe key duties will focus on resolving telephone inquiries regarding the customer's account. This includes, but will not be limited to:Processing calls from internal and external customersMaintaining accounts and updating information in various databasesProviding an explanation of programs, benefits, and policiesTracking the reason for each call to ensure successful resolutionRequirementsHigh School Diploma or equivalent2+ years work experience.Must possess good verbal and written communication skills.Good listening skills and high degree of accuracy requiredSelf-starter, requiring little or minimal supervisionMust be able to handle multi-faceted tasksAbility to resolve difficult or pressure situations with minimal supervisionPreferred: Customer service experience, contact center experience preferredLocation: Fort Worth, TX Or Evansville, INTraining Schedule: In person Training schedule 8:30-5:30 pm, Monday through Friday for the first 3 weeksPart Time Schedule: Following training, the schedule for this part time 100% remote position will be Monday, Tuesday and Fridays, 10am to 3pm CST each day.Who we AreOneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.