Traveling Director of Quality Assurance

AmeriTech Contracting LLC is a fast-moving, quality-driven general construction firm delivering work across federal and commercial clients. We win by executing clean, safe, consistent projects—and by taking care of customers at the front line.Role SummaryThe Director of Quality Assurance & Customer Satisfaction is the owner of field craftsmanship, warranty performance, and the customer experience at the jobsite level. This leader will manage our Field Supervisors, set and enforce workmanship standards, drive punch-list and closeout excellence, and ensure warranty items are handled quickly, professionally, and permanently.NOTE – This position requires frequent travel to our jobsites on the fly when needed and also for consistent spot checksKey ResponsibilitiesField Supervisor LeadershipLead, coach, and hold accountable the Field Supervisor team across active projectsStandardize field expectations: daily reports, QC checklists, punch walks, and closeout readinessConduct routine site visits and quality audits to ensure consistent executionCraftsmanship & Quality StandardsBuild and enforce AmeriTech’s workmanship standards (by trade, scope, and client requirements)Identify quality risks early and implement corrective actions before they become reworkDrive a “do it right the first time” culture with subs and internal teamsWarranty ManagementOwn the warranty process end-to-end: intake, triage, scheduling, execution, documentation, and closeoutCoordinate internal teams and subcontractors to resolve issues fast and professionallyTrack warranty trends and eliminate repeat issues through root-cause analysisFront-Line Customer ServiceSet the standard for how we communicate with customers on-site—professional, responsive, solutions-firstManage escalations and ensure clients feel heard, respected, and taken care ofImprove customer handoffs at turnover and ensure clean, confident closeoutsSystems, Reporting, and Continuous ImprovementDevelop QC workflows, inspection checklists, and performance metrics (rework rate, punch aging, warranty cycle time)Provide weekly reporting to leadership on quality performance, risks, and corrective actionsTrain teams and subcontractors on standards, expectations, and best practicesQualifications5+ years in construction field leadership, quality control, or superintendent/supervisor management (GC environment preferred)Strong understanding of workmanship standards across common trades (carpentry, finishes, roofing, MEP coordination, etc.)Proven ability to lead and develop field leaders and manage subcontractor performanceExperience managing punch lists, closeouts, and warranty programsHigh accountability, strong communication, and a calm, professional customer presenceProficient with field documentation (photos, reports, checklists); comfortable adopting tech/toolsWhat Success Looks Like (First 90 Days)Clear, documented AmeriTech workmanship standards and QC checklists in use on active projectsField Supervisors aligned to one consistent operating rhythm (audits, reporting, punch management)Warranty response time and closeout consistency visibly improvedNoticeably cleaner closeouts, fewer repeat issues, and stronger client confidenceWhy AmeriTechHigh-trust leadership environment with room to build, standardize, and scaleDirect impact on project outcomes, customer satisfaction, and company reputationA team that values integrity, craftsmanship, and doing what we say we’ll do BenefitsBenefits & Career Growth: 401(k) with company matching Health, Dental, and Vision insurance Life insurance Paid time off (PTO) Retirement plan Opportunities for professional development and career growth Equal Opportunity Employer Statement: Ameritech Contracting is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected under applicable law.#ZR