Courtyard Akron Stow

2 weeks ago


Cuyahoga Falls, United States Aimbridge Hospitality Full time

Join Our Team as a Front Desk Agent  About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.  KEY SKILLS/RESPONSIBILITIES Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.   Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.  Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.  Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.  Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.  EDUCATION & EXPERIENCE High school diploma or equivalent; experience in a hotel or related field preferred.  Familiarity with hotel management software and Microsoft Office suite.  After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan PROPERTY INFORMATION: Courtyard by Marriott Akron/Stow will delight you with our beautiful guest rooms, featuring Marriott Plush bedding, ergonomic workspaces, and Smart TVs offering your favorite streaming services. Free wi-fi and parking are available for all guests. The Bistro serves breakfast and dinner daily and features Starbucks coffee. Guests can select from a variety of made-to-order items and enjoy our rotating seasonal menus. The Courtyard Marketplace offers snacks, drinks, and sundries 24 hours a day. The hotel houses an indoor pool and 24-hour fitness center for active-minded guests, as well as laundry facilities. Those planning to host an event or meeting can utilize our on-site venue space, accommodating up to 40 people. On-site catering options are available. The Courtyard by Marriott Akron/Stow is located minutes from Blossom Music Center and other nearby attractions, including Cuyahoga Valley National Park, Hale Farm & Village, Boston Mills/Brandywine Ski Resort, and MGM Northfield Park Casino.Application deadline for Colorado positions:PI003e916b8d88-30511-38982938


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