Team Leader, Customer Experience

5 days ago

Boston, United States Crate and Barrel Full time

Overview CB2 is transforming the perception of home design for today's modern consumer. Born out of Crate and Barrel, CB2 is committed to high-quality, sophisticated design at an approachable price. Located in downtown Chicago, CB2 offers an engaging, collaborative work environment. If you're creative, team spirited and have a passion for modern design, then join the team as a Team Leader, Customer Experience & OutreachYour upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.A day in the life as a Team Leader, Customer Experience & Outreach...Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.What you'll bring to the table...Your sense of personal style with a discerning eye and passion for design and home furnishingsStrong communication and interpersonal skillsHigh school diploma/GED or equivalentWe'd love to hear from you if you have...1+ years customer service or retail experienceFull-Time roles: Open availability to work flexible hours on weekdays, evenings and weekendsPart-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night Need help finding the right job?

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