Technical Trainer – Diagnostic Solutions

Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Key Responsibilities:Develop and deliver comprehensive training programs for new and existing Remote Support and Field Service Engineers, addressing installation, maintenance, troubleshooting, and repair of equipment.Facilitate training through multiple formats including: - In-person classroom and hands-on sessions - Live virtual training via video conferencing platforms - Self-paced e-learning modules and simulationsCollaborate with engineering, product management, and service teams to ensure training content reflects current technologies and field realities.Working with a Technical Writer to create and maintain training materials, SOPs, e-learning modules, and job aids.Evaluate training effectiveness through assessments, feedback, and performance metrics; continuously improve programs based on results.Support onboarding of new Technical Service Associates with structured technical and soft skills training.Maintain training records and ensure compliance with certification and regulatory requirements.Stay current with industry trends, equipment updates, and service best practices.Qualifications:Bachelor’s degree in Engineering, Life Sciences, Electronics, or a related technical field; or equivalent hands-on experience.3+ years of experience in field service, technical training, or equipment support.Strong understanding of mechanical, electrical, and software systems relevant to the service environment.Proven ability to translate complex technical concepts into clear, engaging training content.Excellent learning facilitation, communication, and interpersonal skills.Experience managing and building content on Learning Management Systems (LMS), instructional design tools, and virtual training platforms (e.g., Microsoft Teams, Zoom, Webex).Preferred Skills:Prior experience training field service teams in a regulated or high-tech industry (e.g., medical devices, lab automation, industrial equipment).Certification in instructional design or training (e.g., ATD, CPTD certificate or Adult Learning degree).Familiarity with remote diagnostics, service data analytics, and digital tools used in field service.Ability to travel to regional service hubs or customer sites as needed.Working Conditions:Training delivery may require travel (up to 10%) to field locations, service centers, or customer sites.Remote work and training facilitation are integral to this role, requiring reliable internet access and comfort with virtual collaboration tools.Flexible work arrangements may be available depending on business needs.At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why Join Us?A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.