Senior Director of IT Infrastructure

JOB SUMMARYThe senior director of IT Infrastructure is a strategic leader responsible for overseeing the core technology platforms that power the organization’s operations. This includes enterprise collaboration tools, device lifecycle management, unified communications, and network infrastructure. The role is accountable for ensuring the reliability, scalability, and security of the company’s IT infrastructure while driving modernization and operational excellence. The ideal candidate will bring deep experience in infrastructure leadership, end-user technology, and vendor management, with a strong focus on solving complex challenges and enabling business growth through resilient systems.JOB DUTIESProvide strategic leadership across infrastructure domains including enterprise collaboration platforms, device lifecycle management, unified communications, and networking.Lead and mentor a team of IT managers and directors, fostering a high-performance culture focused on service reliability, innovation, and continuous improvement.Oversee the administration and optimization of enterprise platforms such as Active Directory, Microsoft 365, and SharePoint to ensure secure and efficient collaboration.Direct the procurement, deployment, and lifecycle management of end-user devices including laptops, mobile phones, and peripherals.Manage unified communications systems, including telephony, faxing, badge access, printing, and related vendor contracts and SLAs.Ensure the stability, performance, and scalability of the organization’s network infrastructure, including internet connectivity and internal networking across all sites.Drive infrastructure modernization initiatives, including cloud adoption, automation, and platform consolidation.Collaborate with security, compliance, and application teams to ensure infrastructure meets regulatory, performance, and security standards.Develop and manage infrastructure budgets, vendor relationships, and contract negotiations.Establish and track KPIs and operational metrics to evaluate system performance, availability, and user satisfaction.Serve as a key escalation point for infrastructure-related incidents and ensure timely resolution of critical issues.Stay current with emerging technologies and industry trends to inform long-term infrastructure strategyQUALIFICATIONSBachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.8+ years of progressive IT leadership experience, including direct oversight of infrastructure and end-user technology teams.Strong experience with enterprise platforms such as Microsoft 365, Active Directory, and SharePoint.Proven track record managing device procurement, asset lifecycle, and endpoint management at scale.Experience overseeing unified communications systems, including telephony, access control, and print services.Deep understanding of network infrastructure, including WAN/LAN, internet connectivity, and network security.Demonstrated success leading infrastructure modernization and cloud transformation initiatives.Strong vendor management, budgeting, and contract negotiation skills.Excellent leadership, communication, and cross-functional collaboration abilities.Familiarity with ITIL or other IT service management frameworks is a plus.Experience in regulated environments or with audit/compliance teams is preferred.Location: Nashville, TNThe above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. Why Join Us? Something else that sets us apart from other companies is the quality of our most valuable resources – our people We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second – We prioritize and support our team so they can deliver exceptional care. Accountability – Own your work and outcomes. Passion for Learning – Grow continuously with curiosity and culture. Love One Another – Build authentic, respectful, and trusting relationships. Intelligent Risk Taking – Innovate and challenge the status quo. Celebrate – Recognize the small wins, they add up Ownership – Be the CEO of your role. Additional Benefits: True Work-Life balance – We believe in taking care of yourself before you take care of others Full benefits package (medical, dental, vision, 401(k) with match) Paid time off, holiday pay, and professional development Your voice matters - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success. About Pennant Services We support over 180 home health, hospice, senior living, and home care operations across 14 states. Our Service Center model empowers local leadership while providing centralized clinical, legal, HR, IT, and compliance support to help ensure high-quality care.