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F&B (Captain)

3 weeks ago

Mount Ida, United States Shangri-La Full time

We are looking for a F&B (Captain) to join our team Supervise daily service operations in the outlet (e.g. Lobby Lounge, restaurant, or bar) Lead and support the service team during shifts to ensure smooth and efficient service Assist guests with menu choices, take orders accurately, and ensure timely service Check table setup, cleanliness, and presentation before service begins Ensure guest satisfaction by providing attentive and courteous service Handle guest complaints or feedback and escalate when necessary Coordinate with kitchen and bar for food and beverage delivery Train and guide junior staff on service standards and procedures Requirement: At least 12 years experience in F&B service, preferably in a hotel or fine-dining environment