Customer Service Center Intermodal Specialist
3 days ago
Job Description JOB INFORMATION: Job Title: Customer Service Center Intermodal Specialist Department(s): 5082 - Customer Service Center Location(s): Garden City Terminal FLSA Status: Non-Exempt JOB OVERVIEW: Under the supervision of the CSC Systems Manager, the Intermodal Specialist - CSC works to achieve end-to-end visibility for intermodal containers from time of availability to final destination. Increase efficiency through a single point of contact by providing assistance with container visibility to final destination. Retain focus on customer loyalty and establish value added services to further strengthen the relationships with GPA customers. To be customer focused delivering service and value. Upholds the values of the GPA to promote Safety, Integrity, Respect, Community, Creativity and Opportunity. Promotes a safe work environment by participating in safety initiatives and reporting unsafe conditions and behaviors. JOB DUTIES: Ability to ensure strong communications with Beneficial Cargo Owners (BCO’s) offering end to end visibility. Monitor and trace intermodal containers upon request from time of availability to final ramp destination. Liaison with the BCO to way-bill containers prior to vessel arrival. Ability to identify measurements and develop reporting tools to monitor success of rail transit times and equipment availability at ramps. Track containers to first available train and measure accuracy. Establish relationships with customer service teams and ramp personnel with NS, CSX and Railink. Work closely with GPA’s Intermodal Team to maintain optimal flow of containers to ramp. Diligently work with Government Services to move containers through inspection process. Monitor any/all holds to ensure timely movement of containers. Handle both export and import rail inquiries from Ocean Carriers and BCO’s. Provide back-up, support, and cooperation to the CSC Manager and CSC Systems Manager Participate on improvement teams, process team, and project teams as empowered and required. JOB REQUIREMENTS: Knowledge, Skills, & Abilities Strong Microsoft Word, Excel, and PowerPoint required.Excellent written, oral, and presentation skills interpersonal skills and the ability to interact effectively and professionally with GPA staff on all levels of administration as well as internal and external customers in order to create a result-driven, team-oriented environment. Experience 3 years customer relations experience, strong knowledge in international trade procedures Preferred Education Required High School Diploma or equivalent Preferred Bachelor's Degree in business, Logistics, marketing, communications or a related field Licenses & Certifications TWIC - Transportation Worker Identification Credential Required Upon Hire Driver's License - Valid state driver's license Required Upon Hire Note: This job description is not necessarily an exhaustive list of all duties, responsibilities, job requirements, or working conditions associated with the job. Management reserves the right to revise the job or to require the performance of different or additional tasks. The employee must be able to perform the essential functions of the job, with or without reasonable accommodation, an without direct threat to the health or safety of others. Revised: 3/4/2024
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Savannah, United States Drive My Way Full timeP.B. Industries Inc. is partnering withCDL A Local Intermodal Owner Operators in Savannah/Dublin, GA. With P.B. Industries drivers can enjoy dependable work that ensures youre home each night, experience fewer detentions and holdups with easy container tracking, and avoid forced dispatching. Our owner operators are the backbone of our company. PB Industries,...
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Savannah, United States Drive My Way Full timeP.B. Industries Inc. is partnering withCDL A Local Intermodal Owner Operators in Savannah/Dublin, GA. With P.B. Industries drivers can enjoy dependable work that ensures youre home each night, experience fewer detentions and holdups with easy container tracking, and avoid forced dispatching. Our owner operators are the backbone of our company. PB Industries,...
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Store Customer Service Specialist
3 weeks ago
Savannah, United States Sherwin Williams Full timeCustomer Service SpecialistThe individual selected for this role will be expected to work at Store #721035, located at: 103 Eli Whitney Blvd Savannah GA 31408. This is a Full-time position.This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs,...
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Store Customer Service Specialist
3 weeks ago
Savannah, United States Sherwin-Williams Full timeThe individual selected for this role will be expected to work at Store #721035, located at: 103 Eli Whitney Blvd Savannah GA 31408. This is a Full-time position. This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
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Savannah, GA, United States Forward Full timeJob Description: Hiring CDL-A Intermodal Company Driver in Port Wentworth, GA - Estimated Yearly Salary: $78k - $104k / Year Looking for an intermodal career with great compensation , a dependable schedule , and full employee benefits ? Forward is hiring Class A CDL Company Drivers in the Port Wentworth, GA area to run local/regional intermodal routes...
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Store Customer Service Specialist
2 weeks ago
Savannah, United States Sherwin-Williams Full timeThe individual selected for this role will be expected to work at Store #721035, located at: 103 Eli Whitney Blvd Savannah GA 31408. This is a Full-time position. This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
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Customer Service Specialist II
2 weeks ago
Savannah, United States St. Josephs Candler Full timeCustomer Service Specialist II Position Summary Follows established policies and procedures while performing a wide variety of individual tasks relating to customer service. Main function is to respond promptly to customer inquiries by telephone, electronically or face to face. Position is required to handle patient advocate calls. Responsible for Patient...
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Call Center Customer Service Manager
2 weeks ago
Savannah, United States MCI Full timeCall Center Customer Service ManagerLocation: Savannah, GAJob Type: Full-TimePay Types: Salary + BonusBenefits & Perks: Management: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, AdvancementApplication Details: No Resume Required, On-site InterviewPosition Overview: MCI is a leading Business Process...
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Call Center Customer Service Manager
5 days ago
Savannah, United States Mass Markets Full timeCall Center Customer Service ManagerMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide...
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Call Center Customer Service Manager
2 weeks ago
Savannah, United States MCI Full timeCall Center Customer Service ManagerMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a highly skilled and motivated...
