Resident Service Director

Job Title: Resident Service Director, FloatLocation: Westport, CTEmployment Type: Full TimeSalary Range: Competitive Department: Resident CareAbout Us: Maplewood Senior Living, is a leading operator of premier senior living communities across 5 states and Washington, D.C., featuring two distinguished brands: Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care. Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living Position Summary: Resident Service Director, Float is responsible for overseeing the implementation, and coordination of Resident Care services at each of the Maplewood Communities. The floating Resident Service Director is responsible for evaluating standards of quality, compliance, service, training, expense control, and revenue generation within our communities. The role is one of support for the nursing and executive leadership within each community. Essential Functions: Along with the nursing leadership in each community, the RN Support Nurse role is to assist in the development of programs affecting resident care with an emphasis on quality of life, safe aging, and optimal healthy lifestyle. Train new Personal Care (“PC”) staff, specifically RSD’s, and supportive nursing staff as needed to comply with company standards. Plan, organize, and direct nursing leadership on quality operations. Plan, implement, monitor, risk management programs with the communities.  Evaluate, deliver, gather, and analyze data to identify trends/error with communities’ compliance and develop plan of correction as needed. Formulate and oversee the development/implementation of goals, objectives, plans, policies, and systems pertaining to QA/QI.  Identifies any training needs and requirements per state regulations. Ensure that all assigned Maplewood communities follow policies, procedures, and practices to meet program standards, and regulations as set forth by the state. Establish residence program development goals in partnership with operations. Advise RSD’s, PC staff, and assist in creating an environment of caring that is people centered and reflects the dimensions of whole person wellness. Assist the nursing leadership with guiding each Community’s wellness staff. Encourage an active and healthy aging program that impacts the quality of residents’ lives, allowing them to have their medical, emotional, and social needs met. Support hospitality, leasing, and sales processes with promotion of positive image of Maplewood properties. Assist other team members for the growth and development of Maplewood Senior Living. Assist the Executive Director and RSD in the nurse aide accountabilities and for customer quality experience. Enhancing sales results for all assigned communities by assisting the RSD in compiling safe and comprehensive care plans. Implement a medication delivery system that adheres to all applicable federal and state regulations Assist the RSDs on assessments, re-assessments, and service plan development for resident care and safety Develop and maintain professional relationships with coworkers, residents, resident family members, and vendors. Develop and implement quality assurance audits to ensure achievement of highest standards of care and compliance with all applicable regulations. Assist RSD’s with strategies to operate within budgeted hours Assist RSD’s with electronic health record platform- Yardi/Caremerge Education/Experience/Licensure/Certification Registered Nurse, preferable with advanced training and certification(s). Proven and progressive experience within the assisted living communities. Management, leadership, or coaching experience preferred.  Why You'll Love working for Us:  Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation. HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work. Growth Opportunities: We promote and foster career development and continuous learning. Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace. Competitive Comp and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you