Health Home Supervisor

Job DescriptionThe Supervisor is responsible for managing the Health Home Census as a whole, as well as the individual Case Managers, and promotes effective education, self-management support and timely healthcare delivery to achieve optimal quality and financial outcomes. The Supervisor behaves in a professional manner, and consistently demonstrates and promotes the values of respect, honesty, care, and dignity for the patient and all members of the healthcare team. The Supervisor is committed to the constant pursuit of excellence in improving the health status of the community. Serves as a linkage between Health Home staff, SBH Behavioral Health and Medical providers and staff, patients, and SBH management and administration to improve coordination of services and communications. Makes interdepartmental collaboration a priority.Collaborates with SBH Behavioral Health in identifying appropriate patients for care management, utilizing established Care Management criteria. Supervises the referral process towards the goal of timely processing and enrollment.Provides direction, support and supervision to Case Managers. Holds periodic staff meetings to keep members current with procedural and policy issues, and to address any client issues and/or any staff issues.Monitors worklists for each Health Home staff member to ensure timely documentation and procedural compliance with BAHN and NYS DOH Health Home regulations. Reviews and approves documentation when and where required. This is inclusive of consent, assessments (HARP and non-HARP), plan of care development (HARP and non-HARP), ongoing monthly contacts and referral management, and follow up on patient admission or discharge from ER/hospital/residential/rehabilitative setting, to facilitate the achievement of client goals and adherence to Health Home requirements.Provides oversight and instruction to ensure coordination and linkage to behavioral health, medical and support services, as appropriate.Acts as a conduit between Health Home, Behavioral and Medical providers and staff to ensure client needs are appropriately met. Provides crisis management coordination with providers and staff, as appropriate. Ensures timely completion and submission of all required incident documentation.Responsible for training of new employees.Meets with patients, primary care and behavioral health providers, and other staff as needed to develop and coordinate treatment plans; meets with patient family members if needed.Integral part of the Health Home Management Team and for the execution of initiatives developed by the Management Team.Manages and enters E-time (Payroll), vacation and elective days prior to submitting to the Director. Enters information in Vacation RosterManage the Health First Members Missing Services list, as relevant.Other projects as assigned by management.RequirementsEducation Required: Masters Degree in Social Work or related field (major or concentration in: social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field). License(s) Required: License not requiredLMSW, LCSW, or LMHC preferred Supervisory Experience: 2 years supervisory experience in a behavioral health setting. Experience/Skills Three years’ experience in care management- with progressive responsibilityAbility to interact with all levels of staff in a professional mannerProficient in Microsoft Office, Excel, EMRStrong written and verbal communication skillsBilingual – Spanish/English (preferred)Union PositionNon-UnionRegular or TemporaryRegularSalary Type (FLSA)ExemptSalary RangePosition TypeFull-timePosition NumberBO044501Home DepartmentHealth HomeShift