Assistant Laundry Manager

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access.We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.We embrace diversity at our core and offer the opportunity for all team members to reach their potential.We invest in training and development opportunities for all team members.We promote social responsibility by being a good neighbor in the community.We care for you, just as we care for others. About Lakewood Regional SupportOur regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications. This position reports directly the Laundry Manager and oversees all Laundry/Valet operations. Included are the timely production and delivery of guestroom, food and beverage and pool linens/terry to the hotels: the preparation of reports to ensure adequate response to the needs of the hotels; adherence to established operational budgetary guidelines and federal, state, and locally mandated safety and environmental regulations. Additional responsibilities include training, performance evaluations, scheduling and supervising the personnel within the department. Job SpecificsSupervises the Laundry/Valet Department operations to ensure efficient delivery of quality product in a timely mannerEnsures adherence to all departmental guidelines, policies and proceduresSchedules personnel so as to ensure optimum performance of Laundry/Valet operations, monitors daily payroll reports to ensure adherence to established budgetary guidelines for labor expenseEstablishes production schedules designed to meet the requirements of the respective hotels and monitors activities to ensure that schedules are metSupervises personnel, work assignments, and scheduling of product/equipment usage to maximize performance and productivity of available resourcesAttends meetings as necessary in order to keep up to date on respective hotel related activities/informationCommunicates frequently with hotel Housekeeping Directors and managers, F & B Directors and managers and Star Service managers to obtain information necessary to establish production schedules which address the current needs of the individual properties with regard to linen, terry, employee uniforms and employee and guest valetAssists Laundry/Valet Manager in coordination of inventory control and replacement purchase requisitions for all guestroom linen/terry and food and beverage linen.Conducts periodic inventories of all linen and terry products, generates monthly usage reportCommunicates pertinent information to manager in order to maintain effective operation of the departmentHolds daily ”huddles” with Supervisors and monthly staff meetings as required to maintain communications with all department personnel.Monitors chemical usage so as to maintain acceptable ”per pound” production process costsProduces reports relating to employee/equipment productivity, linen and terry usage, damage/discard statistics necessary to evaluate department performance and assist in maintaining operating par stocks for all guest room / F&B; linen, terryInteracts with Engineering on equipment repairs and preventive maintenance schedules, monitors performance of all recommended/required activities to ensure equipment performs safely, efficiently and that down time is kept to a minimumStays current with regard to changes in technology, and/or operational procedures that effect the operation of the Laundry/Valet DepartmentInterviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standardsFollows New Hire Training and on-going training programs in accordance with Loews Hotels corporate training standards.Determines need for, and conducts appropriate on-going training on equipment operation, sorting, safety and basics of laundry production.Evaluates individual employee performance, determines areas where need for improvement or requirements for advancement exist, establishes goals, objectives and training needs required to achieve sameOther duties as assigned GeneralPromotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with Laundry/Valet standardsComplies with required safety regulations and proceduresAttends appropriate meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with uniform and grooming standards QualificationsFour + years supervisory experience in a modern, full service laundry operation, within the Hospitality industry or a commercial laundry dealing with hospitality clientsExtensive knowledge of modern laundry equipment operation and production capabilitiesKnowledge of laundry chemicals, their use and MSDS safety related requirementsEffective managerial, leadership and organizational skillsEffective written, verbal and non-verbal communications skillsAbility to work flexible schedule to include weekends and holidays Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.