Practice Administrator

Summary The Practice Administrator will be responsible for providing administrative and operational leadership to clinical operations for a fifteen muti-specialty practice site consisting of over forty physicians and 150 support staff. Works closely with Ambulatory leadership in assisting the planning and implementation of improvements and new initiatives. In conjunction with subspecialty administrators, will be responsible for practice operations, human resources management, patient experience and patient satisfaction, facilities management, information technology and clinical systems. Supervises, develops, evaluates and hires staff; provides counseling and progressive discipline pursuant to WPPA HR policies. Works collaboratively with revenue cycle management and other key stakeholders. Essential Functions and Responsibilities Includes the Following: Understands and adheres to the WPH Performance Standards, Policies and Behaviors. Clinical Operations: Monitors and evaluates workflow and productivity to ensure efficiency of systems and processes. Identifies and develops opportunities to improve operations. Monitors physician schedules (including template management), assures appropriateness of support staffing, resolves patient complaint/issues and escalates as needed. Collaborate with hospital service line leaders in coordinating services provided at the site (examples include: radiology, cardiac, pulmonary function testing). Ensures adherence to department, institutional and regulatory agency requirements. Quality Operations: Responsible for cultivating a culture that prioritizes patient safety and places a strong emphasis on adhering to WPHPA quality standards. Collaborates with clinical and quality leadership to establish and uphold policies and procedures that align with local, state and federal regulations and implement protocols and guidelines aimed at reducing the risk of adverse events. Responsible for staff to adhere to quality standards and document appropriately through hospital reporting tools. With performance metrics, regularly evaluate effectiveness of quality performance. Patient Experience: In conjunction with the Ambulatory Care Director of Patient Experience, develop and lead patient satisfaction, patient-centered care and customer service initiatives within the practices. Monitors and reports results of patient satisfaction surveys (Press Ganey) and leverages data to improve the patient experience. Identifies opportunities for improvements, plans for change and involves and collaborates with subspecialty administrators to implement solutions. Human Resources Management: In conjunction with subspecialty administrators, develop and monitor effective staffing plans, coverage and scheduling strategies. Oversees recruitment and on-boarding of staff. Oversees performance, salary promotions and disciplinary actions. Manages employee relations issues to resolution. Develops and monitors payroll, overtime and leave policies. Fosters growth and development of staff through effective coaching. Assists in designing and developing employee incentive and recognition programs to motivate and retain top performing staff. Financial Management: Assists in the financial management of the site in collaboration with the ambulatory care finance team. Analyzes practice activities and monitors budget to actual performance. Works with revenue cycle team and billing compliance to ensure integrity and compliance in billing operations. Facilities Management: Responsible for facilities management including maintenance of site functions, space and facilities planning, space utilization, and capital projects. Collaborates with Ambulatory leadership and Office of Project Management in coordinating capital projects and renovations. Works with engineers, contractors, and vendors. Information Technology: In collaboration with MCIT & EPIC, implement and administer information systems across the practices. Reconciles IT and telecom utilization users. Assists in implementation of system enhancements or new initiatives. Performs other related duties as assigned. Education & Experience Requirements Bachelor’s degree in health care administration or related discipline required. Master’s degree preferred. Minimum of 5-7 years of solid administrative and supervisory experience in a large physician practice setting. Qualified candidates must be able to effectively communicate with all levels of the organization. Maintains knowledge of computer systems including EPIC electronic medical record and interfaces between diagnostic equipment/PACS/MUSE/EPIC, Microsoft office (Excel, PPT, Word) Physical/Mental Demands/Requirements & Work Environment • Ability to perform computer work for extensive periods of time • Occasionally move and/or transport of 15 to 20 pounds • Requires movement about the department frequently throughout the day • Ability to remain in stationary position for extended periods of time • May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc. Primary Population Served All populations The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).