MOONLIGHT MEMBER CONCIERGE
1 week ago
At Moonlight Basin our Mantra is Motivation, Opportunity, Organization, Leadership, Integrity, and Teamwork. We offer our “changemakers” an inclusive, rewarding, fun, work environment with endless opportunity to provide the highest levels of service and experience positive teamwork. Summer Season: May 27 to October 1, 2024 MOONLIGHT MEMBER CONCIERGE A Member Concierge greets members, their family and guests, answers questions, and provides information about dining, amenities, services, activities, and events ensuring members and guests have a seamless stay at the club. The Member Concierge Team is responsible for providing exceptional customer service, while striving for the highest of standards to provide members, their family, and guests with a memorable experience. WHAT YOU WILL DO: Initiate interactions with members and guests to obtain and disperse information. Create and maintain information on all activities, events, and food & beverage offerings to provide comprehensive, accurate, and timely information to members and guests. Create itineraries for members, guests, and prospective members during their visit. Interface with other departments to satisfy member and guest requests. Responsible for charging services and creating member profiles using a club management system. Answer member, guest, and interdepartmental inquiries by telephone, email, and mail. Assist the Member Services Supervisor with written collateral to describe programs, activities, and events at the Club and in the community. Assist with operations within the Member-only areas at all outlets. KEYS TO SUCCESS: High School diploma or GED, college coursework or degree preferred. Previous experience in the hospitality industry is preferred. Exceptional interpersonal skills for interfacing with members, guests, and staff. Computer literate with knowledge of Microsoft Word, Excel, PowerPoint, Outlook. Ability to make sound, common sense, and rational decisions in performance of duties. Must be available to work all shifts, including weekends, holidays, and overtime during peak periods. Must comply with Moonlight Basin's grooming and uniform policies. Must be available to work the entire winter season-December through Mid- April. BENEFITS OF EMPLOYMENT: End-of-season bonus Employee Appreciation Bonus End-of-season employee celebration party Complimentary meal per shift End-of-season discounts on our retail store items Matching 401(k) Employee housing in Big Sky Free transportation to Moonlight from employee housing. Moonlight Basin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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PGA Internship at Moonlight Basin
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Member Service Associate
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