Hotel Convention Service Manager

Position Type: Regular Full Time What we are looking for: GET TO KNOW HOTEL ARUNDEL: The Hotel at Arundel Preserve (Hotel Arundel) is the premier independent hotel in the BWI\Hanover market close to Columbia, Baltimore, Annapolis and Washington DC. As an upscale property with two unique full-service restaurants an extensive fitness center and indoor pool along with 12,000 sq. ft. of meeting space, it is perfect for both business travelers, leisure guests and groups. We also host high-end weddings and corporate events and focus on delivering highly personalized service to all of our guests. As a part of Southern, we focus on providing the same experience to our team members through personal engagement, a comprehensive benefit program and unmatched training and growth opportunities. We are looking for high-energy, personally motivated leaders to help us make the Southern Difference both internally and for our guests and visitors. WHAT WE ARE LOOKING FOR: This position coordinates services for groups and organizations holding meetings, conventions and other events on hotel grounds. They may organize banquet or catering services, reserve video or audio equipment and plan any changes to the configuration of the event space. WHAT WE EXPECT FROM YOU: Confirm event related information with client. Organize/disseminate information to all departments through e-mails, memos, event orders, directives, resumes, and rooming lists in a professional and timely manner Build creative menus, mindful of food costs, labor costs, and kitchen capabilities. Obtain approval from the Director of Sales and Executive Chef when special menus are sold Arrange and conduct special events, site inspections, and off-site presentations for potential clients Regularly attend industry meetings/networking events to obtain new business, and be aware of industry trends, etc. Create floor plans for the best use of space for each event and to ensure banquet and client are in agreement prior to set up (when necessary) Obtain guarantees of F&B events for banquets and kitchen. Must advise if any great deviation in number occurs, so labor and food cost can be controlled Responsible for sufficiently watching room block and food and beverage covers in order to ensure a more accurate forecast Yield guest room and meeting space daily to ensure optimum potential through the use of Delphi Fully knowledgeable of liquor and fire safety laws and regulations Fully aware of industry trends Attend departmental communication meetings; staff meetings; BEO meetings, Sales meetings, credit meetings and Food and Beverage meetings Responsible for following the guidelines/deadlines as detailed in the Conference Services check-list Responsible for producing Group Resumes on a weekly basis, with all detailed information on the needs of the group. Communicating this information at the weekly staff meeting Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately Maintain knowledge and compliance with departmental policies, service procedures, and standards Availability during peak operating times, i.e.: Weekends, Holidays and Special Events Work as a team member to ensure our guests have the best possible experience Understand company's emergency procedures and be able to apply them when necessary Report any incidents, property damage or injuries immediately to Manager/Supervisor Attend department meetings and training sessions as necessary Contribute to team/company engagement efforts Perform other duties as assigned by Manager and/or Supervisor JOB KNOWLEDGE & SKILLS: Combination of sales skills and must be guest service oriented Have a talent for up-selling products and services Personal goal of exceeding guests expectations on a daily basis Must be dynamic and operationally-savvy Good understanding of the luxury hotel market Excellent written and verbal communication skills Compute basic arithmetic and mathematical calculations Organized and detail oriented Excellent time management skills Excellent interpersonal skills Sound leadership and managerial skills Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction Technical knowledgeable and competency in necessary systems and software (preferred): - [Outlook, Word, Excel, Delphi, etc.]