Front Desk Agent
1 week ago
Pay Starting At: $20.00/hourOverview:The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.Potential Career Paths:Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of OperationsKey Duties & Responsibilities: Resolve guest complaints, ensuring guest satisfaction.Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Maintain positive guest relations at all times.Resolve guest complaints, ensuring guest satisfaction.Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.Obtain assigned bank and ensure accuracy of contracted monies.Keep bank secure at all times.Answer department telephone within 3 rings, using correct greeting and telephone etiquette.Process all guest check-ins.Verify registration card information with the guest.Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.Direct Bell Person to escort guest and transport their luggage to the room.Handle overbooked or walked in guests.Accept and record wake-up call requests.Monitor, send and distribute guest faxes.Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).Resolve discrepancies on the room status report with Housekeeping.Match the bucket check to in-house guest ledger report; report discrepancies to Manager.Process all check-outs.Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.Education and Experience:High School Graduate or General Education Degree (GED).One year previous experience in a similar position in a hotel.Basic computer skills required.Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
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FRONT DESK AGENT
3 weeks ago
San Jose, United States Crestline Hotels & Resorts Full timeFront Desk AgentPay Starting At: $20.00/hourOverview:The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.Potential Career Paths:Front Desk Supervisor Front Desk...
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FRONT DESK AGENT
1 week ago
San Jose, United States Crestline Hotels & Resorts Full timeCrestline Hotels & Resorts - JobID: J26493a36578b40ba9169a764868103fc-1 [Guest Service / Concierge] As a Front Desk Agent at Crestline Hotels & Resorts, you'll: Greet guests and manage check-in/check-out processes efficiently; Handle guest inquiries and provide information about hotel services and local attractions; Maintain accurate records of room...
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Front Desk Agent
7 days ago
San Jose, California, United States Aloft San Jose Cupertino Full timeShashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. At Shashi Group, we're culture focused. We believe in empowering each team member to continue to grow and learn – to set and achieve new goals. We operate on a simple but...
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Front Desk Agent
7 days ago
San Jose, United States InnVentures Full timeFront Desk AgentApply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and...
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Front Desk Agent
4 days ago
San Jose, CA, United States Four Points San Jose Airport Full timePay Starting At: $20.00/hourOverview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Potential Career Paths: Front Desk Supervisor - Front Desk Manager -...
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Front Desk Agent
3 weeks ago
San Francisco, United States Hotel Zephyr Fisherman's Wharf, San Francisco Full timeFront Desk Agent Join to apply for the Front Desk Agent role at Hotel Zephyr Fisherman's Wharf, San Francisco We’re on the lookout for a Front Desk Agent who brings the energy, creativity, and genuine hospitality that makes Zephyr shine. Responsibilities Welcoming guests and creating memorable first impressions. Handling check-ins, check-outs,...
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Mokara | Front Desk Agent
4 weeks ago
San Antonio, United States Omni Hotels Full timeFront Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a war Front Desk, Agent, Omni, Hotel
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Mokara | Front Desk Agent
2 weeks ago
San Antonio, TX, United States Omni Hotels Full timeFront Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a war Front Desk, Agent, Omni, Hotel
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Mokara | Front Desk Agent
2 weeks ago
San Antonio, TX, United States Omni Hotels Full timeFront Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a war Front Desk, Agent, Omni, Hotel
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Front Desk Agent
3 weeks ago
San Antonio, United States Marriott Hotels Full timeMarriott Hotels - JobID: B40F4D8DA8206A46CB6CFCEF39CF47A9 [Guest Service / Concierge] As a Front Desk Agent at Marriott Hotels, you'll: Greet guests and check them in efficiently; Answer phone calls and assist with reservations; Provide exceptional customer service and address any guest concerns; Maintain a clean and organized front desk area; Process...
