Automotive Service Advisor

7 days ago

Dover, United States The Hertrich Family of Automobile Dealerships Full time

Automotive Service Advisor / Service Writer - Full TimeHertrich Family of Automobile DealershipsThe Hertrich Family of Automobile Dealerships is seeking an energetic and customer-focused Automotive Service Advisor / Service Writer to join our world-class service team Why Choose Hertrich? Competitive pay and unlimited growth opportunities Fast-paced, team-oriented environment Family-owned company representing 24 dealerships, 14 Collision Centers, and 18 Automotive Brands across Delmarva and beyond Strong community presence, supporting over 90 local organizations and charities What We Offer: Extremely competitive salary Medical, Dental, Vision, Disability & Life Insurance plans Paid vacation, holidays, and personal days 401(k) with employer match Employee purchase discounts What You'll Do: Greet and assist service customers promptly and professionally Advise customers on repair/service needs, costs, and completion timelines Coordinate repair orders with Technicians Ensure top-level customer satisfaction-get it right the first time Recommend additional services when appropriate Maintain accurate records and reports What We're Looking For: Customer-focused, enthusiastic, and motivated team player Prior sales and/or customer service experience required (auto industry a plus) Strong communication skills (English required; Spanish bilingual preferred) Computer skills and ability to learn dealership software High School diploma or GED required Flexible schedule, including evenings and Saturdays Valid driver's license with a clean record At Hertrich, we believe people come first. We are proud to be an Equal Opportunity Employer, dedicated to creating an inclusive workplace where all employees can thrive.

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