Air Export Lead Agent

Job DescriptionScope of PositionAssist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.Major Duties and ResponsibilitiesOperationsEnsure smooth and timely freight process flowPrepare various documents for international transportationCoordinate and negotiate rates with our contracted vendors in procuring space and servicesEnsure accurate and timely client and vendors billingEnsure accurate and timely data entry into our operating systemInteract with our customers in arranging their international export shipments, meeting customer service standardsMeet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirementsUnderstand department process flow, constantly looking for areas of improved efficiencyEnsure all customers standard operating procedures are followed as per the DLSOPWork with the team on meeting KPI standards, as per the company's proceduresMonitor shipment reports to ensure total customer satisfactionOverseas communications Support the supervisor in the following areas:Daily review Stat 1 and operational reports and work with team on updating event codesAudit files and work with the team on meeting operating process standardsBuild and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customersEvaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed FinancesProactively work to maintain and monitor accounts payment within 30 daysEnsure company credit procedures are followed and utilized effectivelyAccurate and timely billing of vendors and resolve accounting issuesMonitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP reportMonitor intercompany accounting discrepancies via AJAX report Sales / RetentionAssist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customerParticipate to the transition of new business/ updates to existing businessAssist in retention calls and complete customer reviews with your regular customers to document in the CRS PeopleIdentify with manager / supervisor, develop, and mentor your No. 2Support the supervisor where neededAllocate workloads within team to ensure smooth operations during peak activity or staff absenceBe a guide for the team - mentor agentsEnsure team meets company standards of 52 hours training per year per employeeFollow-up new hires training as per the company requirement standardsPeriodically communicate department goals and expectations with team to ensure buy-in and accountability SystemsPromote productivity tools (e.g. using edoc and edoc treeview, export database, process management)Be open to implementing new system changes and enhancements with your team?Be involved and suggest system/process improvementsSet the tone of this environment within your team CultureProactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Qualifications3+ years of industry specific qualification (country specific)Good market and product knowledgeEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsGood computer skills (Excel, Word)Hazardous Materials certification (preferred)Fluent in EnglishReporting StructureAir Export Supervisor and Manager