Assistant Manager

Assistant Restaurant ManagerThe Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant’s operation in order to ensure that Tim Hortons’ standards around people, product, cleanliness and an Exceptional Guest Experience are fulfilled. The Assistant Manager will also assist in sustaining, directing, and increasing sales growth and profit levels. People ManagementAssists in the recruiting of new team members, training and developing existing team members and motivating and encouraging a team to achieve targetsProvides ongoing performance feedback and conducts and records regular performance reviewsAssists the Restaurant Manager in building the restaurants’ “bench strength” by identifying and developing high potential employees for progression to the next levelCommunicates with all shifts on day to day operations and critical areas of focusAssists with establishing and enforcing proper security procedures to reduce team member theft and ensure team member and guest safetyFinancial ManagementAssists the Restaurant Manager in planning and working to budgets, maximizing profits and achieving sales and transaction targets including control of Food/Paper/Labour costs in the restaurantResponsible for daily cash procedures and assists with financial reportingOperational ManagementAssists with ordering of supplies and overall building maintenance and cleanlinessDisplays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standardsIs able to enforce and comply with pre-established Tim Hortons operating proceduresEnsures high standards of guest experience are maintainedResolves guest complaints and turns potentially negative situations into positive onesAssists Manager in running company-wide incentive programsAssists in maximizing team member coverage at all times, performs the role of Floor Leadership and works as required in various areas during busy periods to maintain optimal guest service levelsManages team member scheduling to ensure adequate coverage on all shiftsUnderstands the importance of supporting the Manager and presents a ‘unified front’ to all team membersHealth & SafetyWorks in compliance with the occupational health and safety legislationUses or wears personal protective equipment or clothing as requiredDoes not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyoneKnows, understands and follows safe work practices and proceduresReports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or OwnerResponds to and corrects unsafe acts and conditionsEnforces employee compliance in regard to the restaurant’s health and safety policies and proceduresInitiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safetyAssists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the restaurant’s health and safety practices and programPostural & Physical Demands RequirementsFrequent reaching above waist, chest, and shoulder level, as well as below waist levelFrequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)Continuous standing on tiled surfaces for all tasksAbility to stand for long periods of time without a breakFrequent hip flexion while walking for all tasksOccasional lifting of boxes of supplies/products weighing fromOccasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter heightFrequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)PI751ee96b977b-30511-38962001