Senior Security Support Engineer

22 hours ago

united states VENAFI Full time

There are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We are Warriors

Are you passionate about making a positive impact and protecting the world from cybercriminals? If so, you may be a natural Venafi Warrior

How you'll be protecting the world:

Venafi Technical Support Engineers provide multiple channels of technical assistance to help ensure Venafi customers are securely and properly using their Identity Management security platform. 

We are looking for either a junior person with strong potential or an experienced A+ team member.

Technical support for customers purchasing and using Venafi products. Comfortable with office hours and able to adjust occasionally for customer convenience. Assist in the design of technical solutions for customers based on Venafi and partner products and technology. Work closely with other field teams to ensure cohesive product and services solution. Proactively communicate customer problems and record all customer interactions in our CRM system. Assist the Customer in performing the installation and customization of Venafi products in the customer's environment. Establish and maintain effective working relationships with clients. Work effectively with QA and development to troubleshoot and resolve complex product issues. Ability to potentially travel for customer or company events. Help create and deliver product training.

The ideal Venafi Warrior will be armed with:

Enterprise level troubleshooting and Support experience Public Key Infrastructure (PKI) including technology, standards, and implementations. Securing Internet applications, e.g., cryptography, standards, techniques. Understanding of large network design, layout, and operations. Identity and Authentication technologies, e.g., LDAP, Active Directory. Okta, SAML, CyberArk Database (MS SQL/MySQL) experience, including the ability to write queries. Excellent presentation, verbal, and written communications skills.

What sets you apart?

Bachelor's degree or equivalent experience. Experience using Venafi's products and encryption technologies. Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus. Understanding of web application design and implementation. Basic scripting or coding understanding. (Bash, PowerShell, C#, Python) Experience working Kubernetes, Docker, or APIs Direct security or systems management industry experience. CISSP or other security certificates a plus.

While you are busy protecting the world, we've got you covered

In addition to fostering a virtual first collaborative environment, Venafi offers a benefits package that is in the top 10%. Venafi pays 90% of the monthly premium for medical insurance and 100% of the monthly premium for dental, vision, life insurance, short and long-term disability, and accident insurance for both team members and their families. We offer an open time off policy and observe 12 holidays each year. We also offer a 401(k) with company matching, company HSA contribution, 2x salary employer-paid life insurance, parental leave, pet insurance, fertility, adoption and surrogacy benefits

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