Service Associate
6 days ago
We are looking for a Guest Service Officer for Serviced Apartment, to join our team The Guest Service Officer Front Office provides Front Desk and Guest Relations related guest services in accordance with the objectives, performance and quality standards established by Shangri-La Hotels & Resorts and the hotel. Key Responsibilities: Guest Experience & Service Excellence Collect, record, and act on guest preferences to enhance satisfaction. Serve as a role model in delivering delightful guest interactions. Obtain and respond to guest feedback promptly, escalating when necessary. Ensure professional and attentive handling of all guest interactions. Arrival & Departure Operations Room arrival guests and explain in-room facilities. Execute check-ins, check-outs, and cashiering functions accurately. Prepare daily for arrivals and departures, ensuring zero balance on folios. Promote hotel revenue through upselling and handling walk-ins. Operational Standards & Coordination Maintain reception counter and lobby cleanliness. Manage traffic flow in the driveway and coordinate with Bellman. Liaise with departments for guest logistics and amenities. Prepare guest letters for maintenance or repair work. Update daily newspapers and guest amenities lists. Administrative & Reporting Duties Print and follow up on trace reports. Ensure proper handover to Security Officer for late arrivals/departures. Prepare cashiering reports in line with hotel procedures. Safety, Security & Confidentiality Adhere to health, safety, and security protocols. Maintain confidentiality of guest information. Follow key control policies to ensure guest security. Key Requirements: Minimum 1 year working experience in hospitality/service related industries Pleasant disposition with service mindset Ability to speak more than 2 languages is a bonus
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Service Associate
1 week ago
Mount Ida, United States Shangri-La Full timeShangri-La Toronto Find Your Shangri-La in Shangri-La. Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 and that spirit continues to guide us today.As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world through joy, shared purpose, and our Asian...
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Service Associate
2 weeks ago
Mount Ida, United States Shangri-La Full timeShangri-La Toronto Find Your Shangri-La in Shangri-La. Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 and that spirit continues to guide us today.As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world through joy, shared purpose, and our Asian...
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Service Associate
4 days ago
Mount Ida, United States Shangri-La Full timeShangri-La, Toronto Find Your Shangri-La in Shangri-La. Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 and that spirit continues to guide us today. As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world through joy, shared purpose, and our...
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Service Associate
6 days ago
Mount Ida, United States Shangri-La Full timeWe are looking for a Service Centre & Telephone to join our team!Key Responsibilities: Ensures guest preferences are collected, correctly recorded and acted upon in order to delight our guests. Drives customer delight and retention by being a role model in delighting guests in every single interaction. Actively obtains feedback from guests to improve...
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Service Associate
2 weeks ago
Mount Ida, United States Shangri-La Full timeShangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play...
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Service Associate
4 days ago
Mount Ida, United States Shangri-La Full timeWe are looking for a Guest Service Officer to join our team!Key Responsibilities: Greet guests upon arrival and assist with the check-in process Handle check-out, process payments, and address any billing inquiries Creates a positive and highly motivated working environment that promotes and develops teamwork, guest care and respect amongst colleagues Builds...
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Service Associate
6 days ago
Mount Ida, United States Shangri-La Full timeShangri-La Boracay Located in the countrys premier beach destination, Shangri-Las Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219...
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Service Associate
2 weeks ago
Mount Ida, United States Shangri-La Full timeWe are looking for Bellman to join our team! The Bellman is responsible for delivering a warm welcome and seamless arrival and departure experience for guests. This includes handling luggage, providing information and assistance, and maintaining the cleanliness and order of the lobby and porte cochere. The role supports Shangri-Las service standards and...
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Service Associate
2 days ago
Mount Ida, United States Shangri-La Full timeWe are looking for F&B Reservations Executive to join our team! Job Responsibilities To be familiar with Shangri-La Hotels and Resorts policies and procedures and be well-versed with the facilities and services offered by the hotel. To master the product in terms of rates, layout and physical attributes, breakdown / configuration, benefits and amenities...
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Service Associate
1 week ago
Mount Ida, United States Shangri-La Full timeWe are looking for a Guest Service Officer (Horizon Club) to join our team! Greet guests upon arrival and assist with the check-in process. Handle check-out, process payments, and address any billing inquiries. Creates a positive and highly motivated working environment that promotes and develops teamwork, guest care and respect amongst colleagues. Builds...
