Assistant Front Office Manager

2 days ago

Hot Springs, United States Omni Hotels & Resorts Full time

Overview The Omni Homestead Resort & SpaOur employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match. Job Description To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours. Responsibilities Ensure registration cards are completed.Ensure all needed reports are run.Continued training done with all associates.Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.Be very familiar with the hotel computer system for training maintenance and trouble shooting.Complete weekly supply inventories to ensure adequate pars of such.Complete rate discrepancy report and make needed changes.Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.Prepare group information sheets.Complete check-out with balance report.Complete credit check daily.Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.Assure knowledge and training of Marketing Programs of company and hotel. Tools and Equipment:Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine Working Environment:Interior and on occasion exterior of hotel with exposure to weather conditions. Qualifications Minimum of 1 year Front Office Management experience required or participation in the Omni LID program. Previous leadership experience in an upscale, full service hotel environment is preferred.Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.Ability to clearly and pleasantly communicate both verbally and in writing with guests, management and co-workers, both in person and by telephone.Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.Must be able to work a variety of shifts, including weekends and holidays. May require working overnight shifts.Omni Hotels & Resorts is an equal opportunity employer.

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