Information Technology Support Specialist
3 weeks ago
HELP DESK TECHNICIAN IVAdvance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.MEANINGFUL WORK AND PERSONAL IMPACTCore Responsibilities ● Respond to user inquiries via phone, email, chat, or ticketing systems. ● Log and track support requests using help desk ticketing system. ● Diagnose and resolve basic technical issues related to hardware, software, and network connectivity. ● Provide step-by-step guidance to users for troubleshooting common problems. ● Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system. ● Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.Technical Support Tasks ● Install, configure, and update software on user devices. ● Assist with password resets, account lockouts, and access issues. ● Support basic printer, scanner, and peripheral troubleshooting. ● Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories). Documentation & Reporting ● Document and report solutions and procedures for recurring issues for leadership review.● Maintain and report accurate records/tickets of support interactions and resolutions. ● Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions. ● Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken. Customer Service & Communication ● Maintain a professional and empathetic tone when dealing with users and co-workers.● Communicate technical information clearly to non-technical users. ● Document and reply provide updates on ticket status and possible resolutions.● Actively participate in team environment assisting co-workers when needed.Compliance & Security ● Ensure adherence to all IT and departmental policies and procedures. ● Report potential security incidents or breaches to appropriate teams or team leadersWHAT YOU’LL NEED TO SUCCEEDBring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:● Education: Associates of Arts/Associates of Science● Experience: 5+ years of related experience● Required Technical Skills: Installs, modifies, and repairs computer hardware and software using remote access tools● Security Clearance Level: TS/SCI w/Poly● Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned● Location: On-Site in Annapolis Junction, MD● US Citizenship Required● Required: CompTIA Security+ certification is required within 3 months of start date● Shift: Monday - Friday 8am-4pmGDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do.● Growth: AI-powered career tool that identifies career steps and learning opportunities● Support: An internal mobility team focused on helping you achieve your career goals● Rewards: Comprehensive benefits and wellness packages, K with company match, and competitive pay and paid time off● Community: Award-winning culture of innovation and a military-friendly workplaceOWN YOUR OPPORTUNITYExplore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.#GREENWAY
-
Information Technology Support Specialist
1 week ago
Annapolis Junction, United States GD Information Technology Full time $34 - $46Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Technical Support ServicesJob Qualifications:Skills:Help Desk Software, Remote Support, Technical IssuesCertifications:NoneExperience:5 + years of related...
-
Information Technology Support Specialist
1 week ago
Annapolis Junction, United States GD Information Technology Full time $34 - $46Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Technical Support ServicesJob Qualifications:Skills:Help Desk Software, Remote Support, Technical IssuesCertifications:NoneExperience:5 + years of related...
-
Information Technology Support Specialist
2 weeks ago
Annapolis Junction, United States GD Information Technology Full time $34 - $46Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Technical Support ServicesJob Qualifications:Skills:Help Desk Software, Remote Support, Technical IssuesCertifications:NoneExperience:5 + years of related...
-
Information Technology Support Specialist
1 week ago
Annapolis Junction, United States GD Information Technology Full time $34 - $46Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Technical Support ServicesJob Qualifications:Skills:Help Desk Software, Remote Support, Technical IssuesCertifications:NoneExperience:5 + years of related...
-
Systems Specialist
4 weeks ago
Annapolis Junction, Maryland, United States General Dynamics Information Technology Full timeClearance LevelTop Secret SCI + PolygraphCategoryTechnical Support ServicesLocationAnnapolis Junction, Maryland(Onsite Workplace)Key Skills For SuccessComputer HardwareRemote AccessRemote SupportSHAREREQ#: RQ204493Public Trust: NoneRequisition Type: RegularYour ImpactOwn your opportunity to serve as a critical component of our nation's safety and security....
-
Systems Specialist
1 week ago
Annapolis Junction, United States GD Information Technology Full time $97,750 - $132,250Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Technical Support ServicesJob Qualifications:Skills:Computer Hardware, Remote Access, Remote SupportCertifications:NoneExperience:5 + years of related...
-
CUCM Specialist
1 week ago
Annapolis Junction, Maryland, United States General Dynamics Information Technology Full timeYour ImpactOwn your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats.Job DescriptionUnified Communications SpecialistAt GDIT, people are our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is...
-
CUCM Specialist
1 week ago
Annapolis Junction, United States GD Information Technology Full time $107,744 - $143,750Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Marketing and CommunicationsJob Qualifications:Skills:Communication, Teamwork, Unified CommunicationsCertifications:NoneExperience:8 + years of related...
-
Information Systems Security Officer
4 weeks ago
Annapolis Junction, Maryland, United States General Dynamics Information Technology Full timeYour ImpactOwn your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats.Job DescriptionTransform technology into opportunity as an Information Security Analyst Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that...
-
Annapolis Junction, Maryland, United States GD Information Technology Full timeType of Requisition:PipelineClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Cyber and IT Risk ManagementJob Qualifications:Skills:Cybersecurity, Information System Security, RMF, System Implementations, System...
