Front Desk Manager
7 days ago
FRONT OFFICE MANAGERFront Office Manager supervises the front desk to ensure efficient and profitable operation. Responsible for training, scheduling and evaluation of front office personnel while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion. Duties include:Sets the tone and example of guest service and guest satisfaction for all colleaguesHas specific responsibility for overseeing front desk shiftsActs as liaison with clerks and General Manager concerning front desk clerksParticipates in hiring, managing, overseeing and training front desk personnelImplements policies and procedures for front deskMay schedule front desk personnelCheck in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keysChecks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles billEnsures that check in and check out brand standard procedures are followedEnsures that processes for brand point systems are followedHandles incoming guest phone reservationsAnswers inquiries pertaining to hotel services; gives entertainment suggestions and travel directionsHandles all guest complaints or problems to exceed the guest expectationsHandles all guest service requests, makes changes as necessaryMonitors and responds to guests’ comments on brand site and third party sitesServes as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messagesKeeps records of room availability and guest’s accounts. Operates front desk softwareMaintains a balanced cash/billing drawerMaintains and takes responsibility for all cash and credit card transactions during working hoursCompletes any necessary accounts receivable and direct billing tasksWelcome guests and respond to requests in a prompt and professional mannerCheck the working condition of equipment and report to supervisor all unsafe or malfunctioning equipmentUses suggested selling techniques to sell rooms and to promote other services of the hotelCoordinates room status updates with housekeeping departmentKnows how to use office equipmentKnows all safety and emergency proceduresMaintains awareness of all rates and competitionCommunicates with the previous and following shiftsPrint arrival list from booking.com and Expedia and ensure all reservations are on OperaEnsures compliance with energy conservation and job safety requirementsProactively maintain assigned areas and equipmentEnsure efficient completion of daily assignments in a timely mannerReport all safety concerns to managementAttend and participate in all mandatory trainingsFlexible with schedule and assignmentsMaintain effective performance under pressureMay perform similar duties as requested by supervisorRequirements:Good customer service skillsAbility to work independently and with othersGood communication skillsAbility to give and follow verbal and written instructionsAttention to detailAbility to multi taskDisplays good initiative2 years previous hotel experiencePId2cf2c2cc28f-30511-36609073
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Front Desk Manager
2 days ago
Winston-Salem, United States ABC Investments & Management Company Full timeFRONT OFFICE MANAGERFront Office Manager supervises the front desk to ensure efficient and profitable operation. Responsible for training, scheduling and evaluation of front office personnel while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of...
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Front Desk Manager
2 days ago
Winston-Salem, NC, United States Home2 Suites Full timeFRONT OFFICE MANAGER Front Office Manager supervises the front desk to ensure efficient and profitable operation. Responsible for training, scheduling and evaluation of front office personnel while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of...
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Front Desk Manager
6 days ago
Winston-Salem, NC, United States Home2 Suites Full timeFRONT OFFICE MANAGER Front Office Manager supervises the front desk to ensure efficient and profitable operation. Responsible for training, scheduling and evaluation of front office personnel while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of...
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Front Desk Manager
2 days ago
Winston-Salem, NC, United States Home2 Suites Full timeFRONT OFFICE MANAGER Front Office Manager supervises the front desk to ensure efficient and profitable operation. Responsible for training, scheduling and evaluation of front office personnel while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of...
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DENTAL FRONT DESK
2 weeks ago
Winston-Salem, NC, United States Friendly Dental Group Full timeBenefits: 401(k) Bonus based on performance Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Front Desk Receptionist - Winston Salem, NC Join our established and growing dental practice! We're seeking an experienced Front Desk...
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DENTAL FRONT DESK
1 week ago
Winston-Salem, NC, United States Friendly Dental Group Full timeBenefits: 401(k) Bonus based on performance Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Front Desk Receptionist - Winston Salem, NC Join our established and growing dental practice! We're seeking an experienced Front Desk...
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DENTAL FRONT DESK
7 days ago
Winston-Salem, NC, United States Friendly Dental Group Full timeBenefits: 401(k) Bonus based on performance Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Front Desk Receptionist - Winston Salem, NC Join our established and growing dental practice! We're seeking an experienced Front Desk...
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DENTAL FRONT DESK
2 days ago
Winston-Salem, NC, United States Friendly Dental Group Full timeBenefits: 401(k) Bonus based on performance Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Front Desk Receptionist - Winston Salem, NC Join our established and growing dental practice! We're seeking an experienced Front Desk...
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Front Desk Agent Supervisor
1 week ago
Winston-Salem, NC, United States Embassy Suites Winston Salem Full timeEverwood is a fast-growing hospitality management company that is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership, and our communities. We care for people so they can be their best! Care is at the heart of what we do. Job Description The Front Desk Supervisor is responsible for supervising the guest...
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Front Desk Agent Supervisor
4 days ago
Winston-Salem, NC, United States Embassy Suites Winston Salem Full timeEverwood is a fast-growing hospitality management company that is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership, and our communities. We care for people so they can be their best! Care is at the heart of what we do. Job Description The Front Desk Supervisor is responsible for supervising the guest...
