Deputy Director

The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than , apartments, and responsibility for administering a citywide Section 8 leased housing program that serves over , additional tenants. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility.NYCHA’s Asset & Capital Management (A&CM) Division leads the Authority’s capital, sustainability and resiliency programs that comprise a $6 billion capital projects portfolio - one of the largest in NY State - as well as a range of activities related to property modernization and strategic asset management. A&CM aims to preserve and modernize NYCHA buildings and apartments throughstrategic portfolio planning, comprehensive design standards, innovative financing and project delivery models, strong partnership with NYCHA residents and other stakeholders, and effectiveprogram and project management of capital investments. The Division also positions NYCHA’s housing portfolio for the future by piloting and scaling-up sustainable and resilient technologies andpractices, improving residents’ quality of life while enhancing building performance. The work culture of the Division is strongly customer service oriented, collaborative and delivery-focused. Moreinformation can be found on our website at: Modernizing NYCHA Properties.Position DescriptionA&CM’s Capital Programs vertical is responsible for end-to-end management of over active modernization projects across the Authority's properties throughout the city. These investments arenecessary to ensure effective building performance and good living conditions for residents, and include modernization of building systems, interiors and exteriors, apartments, and grounds. Currentprograms focus on heating systems, elevators, roofs, brick facades, CCTV and layered access controls, entryways, flood protection and resiliency, sustainability initiatives, community centers,lighting and playgrounds. Projects utilize a range of delivery methods and procurement approaches, with budgets ranging from $, to up to $ million per project. The vertical is organized into several departments including project management and program management. Capital Programs is seeking to hire a Deputy Director for Program Management to oversee large, highprofilecapital programs managed through program management services contracts. The Deputy Director will ensure that all assigned programs, typically valued between $ million to $ million,are executed effectively and meet NYCHA’s standards for quality, cost-efficiency, timeliness, safety and stakeholder engagement.The Deputy Director will play a critical role in managing relationships with program management firms, their inspection teams, external contractors, and internal teams. The Deputy Director will alsocontribute more broadly across A&CM’s capital program and project management approaches and activities. The ideal candidate will bring expertise in construction/ construction inspectionmanagement, project controls, and public-sector procurement, coupled with strong leadership and collaboration skills.The Deputy Director reports to the Director for Program Management and, along with the Director, will oversee between 10 to 20 staff, program management services consultants and staff augments.Key day-to-day responsibilities will include, but are not limited to the following:- Support the Director in providing guidance to staff and program managers on critical issues such as design, construction quality, non-conforming work, safety protocols, and projectcloseout.- Assist in ensuring sufficient vendor and contractual capacity to effectively execute programs.- Support the review and approval process for key program documents such as RFQs/RFPs, contracts, task orders, change orders, and payment applications to ensure compliance withNYCHA standards and external regulations.- Support oversight of field inspection activities and responses to safety and quality inspections.- Assist in directing the review of project schedules and task order assignments to ensuremaximum productivity.- Support effective communication and coordination with NYC agencies (e.g., DOB, FDNY, DEP) and utility providers to address regulatory and operational requirements.- Help cultivate relationships with internal teams, including Heating, Elevators, Skilled Trades, Property Management, and Operations, to ensure cross-divisional collaboration.- Assist in monitoring program performance metrics and project controls, identifying trends and ensuring timely corrective actions.- Support the development and presentation of status updates, reports, and recommendations to senior leadership, summarizing key decisions and areas requiring attention.- Assist in addressing program-specific challenges, including schedule delays, budget overruns, and contractor performance issues, while mitigating risks to successful delivery.- Support efforts to integrate lessons learned and industry best practices into program management processes, driving continuous improvement.- Provide recommendations for improving inspection activities to the Director of Program Management.- Support staff performance and management initiatives, fostering a high-performance culture driven by accountability, collaboration, and innovation.