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Market Manager
11 hours ago
Who We Are: 7 Leaves Café is more than a coffee and tea shop. We are a mission-driven specialty beverage brand and a gathering place built on connection, culture, and craft. Since opening our first store in 2011, a small dream shared by siblings and friends has grown into over 40 locations across California, Nevada, and Arizona, with more than 1,200 team members. Our mission is simple: enrich the human experience through thoughtfully crafted beverages, a welcoming environment, and a people first culture.Guided by servant leadership and community impact, we cultivate leaders at every level and foster a workplace where team members thrive, make an impact, and deliver WOW every day.Position Summary:The Market Manager is a senior field leadership role positioned between District Manager and Regional Manager, accountable for the overall health and performance of a defined market, particularly during periods of transition or expansion. This is a build-and-stabilize role focused on establishing strong operations, cultural alignment, leadership capability, and financial discipline to support long-term growth.As a culture carrier and operational leader, the Market Manager ensures every store delivers the 7 Leaves experience through exceptional hospitality, consistent execution, and people-first leadership, bridging strategy and day-to-day operations while supporting leaders and the communities they serve.Position Details & Work Requirements:Salary Range - $90,000 - $110,000Location - Work Setting & Travel ExpectationsThis is a field-based leadership role anchored in Nevada, requiring frequent in-market presence and regular travel to support stores across Nevada, Arizona, and San Diego, CA.This role is primarily store-based and on-site, with time spent in cafés, in-market travel, and occasional Support Office or remote work as neededExpected to travel 50-70% of the time, depending on market needs, transitions, and initiativesTravel includes day trips, overnight stays, and occasional multi-day market visitsMust be comfortable working flexible hours, including early mornings, evenings, weekends, and holidays, based on business needsReliable transportation and ability to travel between markets is required What You'll Do:Market Ownership & LeadershipOwn full operational, financial, and cultural performance of an assigned marketLead franchise-to-corporate transitions, including expectation resets and alignment to 7 Leaves standardsEstablish operating cadence, accountability rhythms, and trust across all storesAct as the primary field leader and escalation point for the marketOperational & Financial AccountabilityOwn market-level results including comp, PACE, labor, and controllable costsIdentify operational, facilities, staffing, and training gaps early and escalate proactivelyPartner with Ops, Finance, and Facilities on forecasting and managing incremental market support needsEnsure consistent execution of brand, service, safety, and quality standardsPeople Leadership & Talent DevelopmentDirectly coach and assess Store Managers (no DM layer initially)Evaluate leadership capability and identify readiness gapsBuild the leadership bench for future District ManagersPartner with HR on performance management, corrective action, and leadership transitionsModel calm, values-driven leadership through ambiguity and changeCross-Functional Market IntegrationServe as the primary market partner for HR, Training, Facilities, Marketing, Supply Chain, and ITEnsure initiatives are landed appropriately for a transition or build-phase marketSurface real-time field insights to inform Support Office planning and future expansion strategyFuture-State & Scalability PlanningDocument market learnings to support future buybacks and new market launchesDefine readiness milestones for introducing a District Manager layerSupport long-term scalability of the market as store count and complexity growWhat Success Looks Like:Success in this role will be measured by improvements in:Stores feel aligned, supported, and connected to the broader 7 Leaves missionDistrict Managers and Store Managers demonstrate confident leadership and ownershipGuests receive a consistent, high-quality experience across all marketsOperational standards, safety practices, and brand execution are upheld at all timesPerformance challenges are addressed proactively through coaching and partnershipField leaders trust you as a mentor, thought partner, and advocateWhat We're Looking For:5+ years of multi-unit leadership experience in hospitality, food & beverage, or retail environmentsDirect experience coaching, developing, and performance-managing Store Managers or equivalent people leadersDemonstrated success leading teams through growth, transition, or operational complexityStrong operational and financial acumen, including labor management, controllable costs, and multi-unit performance driversProven ability to drive consistent execution of brand, service, safety, and operational standards across multiple locationsHands-on, field-based leadership style with a strong in-store presenceAbility and willingness to travel frequently (approximately 50-70%) across Nevada, Arizona, and San Diego, CAComfort working flexible schedules, including early mornings, evenings, weekends, and holidays as business needs requireHighly organized, self-directed, and effective in fast-paced, evolving environmentsStrong communication skills with the ability to build trust across all levels of the organizationWhy You'll Love Working Here:Stay fueled and inspired: Enjoy your favorite handcrafted drinks on and off the clock with team member discounts.Comprehensive benefits: Medical, dental, and vision plans available for eligible team members to support your health and well-being.A culture that matters: Join a team that values authenticity, collaboration, and fun - where your personality and ideas are welcomed.Grow and be rewarded: Eligible Team Members will participate in our Annual Bonus Pool and be recognized for your contributions and impact. This role is eligible for the quarterly Store Operations Incentive bonus, based on market and store performance.Career development: Take advantage of mentorship, hands-on training, and opportunities to advance within the company.If you're passionate about building teams and , we'd love to brew something great together____________________________________________________________________________________________Equal Employment Opportunity Statement7 Leaves Café is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. Job Posted by ApplicantPro