Senior Operations Leader

About Wonder Everything’s on the menu at Wonder. Except compromise. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more. And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week. The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.About the RoleAs a Senior Operations Leader, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager.Success in this role requires operational dexterity: you may be navigating staffing decisions one moment and vendor relations the next. You’ll manage both employees and nonemployees (contract partners), drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation.ResponsibilitiesLead Day-to-Day Operations with ExcellenceOversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)Optimize labor deployment, throughput, and service execution to meet evolving business needsEnsure strict adherence to labor, food safety, team member safety, and compliance standardsMonitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherenceMaintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-timeMonitor customer feedback and operational trends to make data-informed decisions that drive service excellenceSet and drive key operational KPIs, ensuring alignment across internal and external contributors Manage Team and Partner PerformanceHire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leadersLead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff)Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roofAddress performance issues respectfully and quickly using coaching and performance toolsEnsure compliance with state and federal labor lawsDrive Business Results & Own the P&LTake full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational marginEstablish and track KPIs related to guest experience, order accuracy, throughput, and financial performancePartner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunitiesBuild action plans around local performance insights, customer feedback, and operational trends Grow the BusinessOwn and drive company talent pipelines with a strong focus on succession building and readinessSelect, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hiresActively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locationsServe as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growthAnticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growthContribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company-wide rolloutManage Partnerships & Represent the Wonder BrandServe as the on-site point of contact for brand partners, vendors, and contracted operatorsNurture relationships with local stakeholders to foster trust, partnership, and operational consistencyEnsure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experienceRepresent Wonder in local community and business interactions, helping to grow our reputation and customer base Who You AreA business operator with at least 3 years of experience leading high-volume, complex operations in sectors like logistics, field-based retail, hospitality, food, or eCommerceExperience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand servicesProven leadership background and track record of progressive growth and advancementDemonstrated success in full P&L ownership, KPI management, and driving operational resultsA proactive problem solver who thrives in fast-paced, ambiguous environmentsComfortable managing hybrid workforces across employees and contracted vendors/partnersKnown for cross-functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizationsObsessed with customer service, quality, accountability, and resultsRequirementsMust be 21 years old and legally authorized to work in the USMust be able to lift up to 50 pounds and stand for extended periodsMust have open availability, including nights and weekendsFood Handler Certification (or willingness to obtain)*This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)Role DetailsSalary Range: $88500 per year - $102000 per yearLocation: Bedford, New HampshireBenefitsMedical, Dental, and Vision Insurance100% employer-paid Life Insurance401(k) Retirement PlanEmployer match for Health Savings Account (HSA)Learning and Development opportunities to advance your career Employee Stock Employee DiscountNote: Some of our benefits vary by state and depend on the number of hours you work.  #WonderAC1 An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:The candidate’s ability to perform the tasks in the available job role.The candidate's self-rated skill proficiency.The candidate’s fit for this job posting.More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here. We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information.A final note At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.