Senior Associate, Resilience Management

Department : Platform Our Platform organization’s purpose is to enable Gemini to scale effectively and empower our engineering teams to focus on building innovative financial products and experiences for individuals around the world. Platform focuses around building a scalable and secure foundations platform, enabling Engineering to deploy, validate, and operate their services in production, improve resiliency of the service and increase organizational efficiency by reducing operational toil and increase system efficiency through architectural evolution. The Role: Senior Associate, Resilience Management As a Senior Associate in Resilience Management you will be responsible for the implementation of our policies and procedures, and coordination of risk assessments and audits within the Technology department as a whole. Working as part of our broader Production Engineering Team, this position will be a key personnel in coordinating around BCM, Governance within Incident and Problem management, Risk and Auditory functions for the Gemini technology group which are in adherence to local, federal, and international regulations. An ideal candidate will have strong focuses in risk management, cross team collaboration, and providing overall technology governance and improvements to processes which lead to the stabilization of the overall ecosystem. This is a hands-on position, working across the technology department, and cross-functionally across Gemini in partnership with Product, Security, Risk, Audit, and Customer Support. You will be actively involved in the expansion of our BCM program, incident triage (when needed) / retrospective reviews, risk management, auditing process, and refining team processes. You will coordinate with teams from across the organization in multiple aspects including getting projects safely delivered quickly, becoming a beacon of clairvoyance for audits, and rallying team members when needed end-to-end. You possess a strong sense of ownership and a desire to improve on every iteration. The core values of Gemini are heavily ingrained into this role and will grow to be a shining exemplar of the primary principles prized by the organization. Responsibilities: Develop, track, review, and report on the implementation of technology processes (eg., Incident, Problem, BCM and Risk Management) Help technology teams design and optimize their processes, in line with Gemini’s policies Help technology teams manage and report on their operational responsibilities through metrics and dashboards Work with Audit and Risk departments to conduct audit and risk assessments of Technology Qualifications: Expert Knowledge of typical technology support frameworks. Eg. ITSM, ITIL Knowledge of monitoring, reporting or BI tooling. Eg. Looker, Datadog Expert Knowledge of ITSM tooling, processes and reporting, eg. Jira, Rootly (incident-Problem Management tool), Service Catalog and CMDB Hands on experience developing automation in Jira, Confluence and various SaaS products including the use of API’s Experience writing technical documentation or designing knowledge bases Experience with toolings, e.g. Git, Github, Confluence and G-suite Knowledge of Agile methodologies Experience with internal and external technology audits Experience with incident, problem and risk management, BCM and overall operational resiliency Knowledge of current / pending regulatory requirements pertaining to operational resiliency Experience engaging with highly technical teams in order to achieve appropriate resolution outcomes in a fast paced environment Comprehension of devops best practices Effective communication skills both oral and written, and ability to present to an audience It Pays to Work Here The compensation & benefits package for this role includes: Competitive starting salary A discretionary annual bonus Long-term incentive in the form of a new hire equity grant Comprehensive health plans 401K with company matching Paid Parental Leave Flexible time off Salary Range : The base salary range for this role is between $120,000 - $150,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.